Coach
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To whom it may concern:
I Feel your company would be the perfect place for me to grow and further My skills and capabilities within the HR field. I’m currently studying Human Resource
Management at IQ academy , This would grant me the exposure and improve my skill set even more than what it already is.
I am self-motivated which allows me to perform well under pressure and against deadlines. I am also a sociable person who loves building relationships with all kinds of people. As a worker I believe that honestly is the best policy. My ultimate guide to success is dedication, determination and discipline.
Duration: March 2021 – August 2021 Position: Customer advisor
Reference / Team manager: Sasha Patrick
Campaign: TVG- The Very Group
Duration: August – December 2021
Reference / Team manager: Rameez Davids
December 2021-Current
Teleperfomance-Campaign: Virgin Media
Worked as a complaint handler :
Prepared variety of different written communications, reports and documents. Created plans and communicated deadlines to complete projects on time.
Used critical thinking to breakdown problems, evaluate solutions and make decisions.
Compiled information , data and create spreadsheets based on what was needed
Coach /Trainee (Currently) Responsibilities include:
teaching relevant skills, tactics and techniques monitoring and enhancing performance by providing tuition, encouragement and constructive feedback identifying strengths and weaknesses developing training programs - Training new intakes on the product and campaign itself. With relevant training material
Ran Gradbay itself for new intake as well
Developed underperforming agents within the Campaign known as “carebank” Held Morning Team Briefs and meetings with agents giving them a overview of what to expect during the day- expectations, stats etc undertaking administrative tasks
2022-currently still studying Human Resource Management IQ Academy in my 2nd year to get certificate
