Tomasi Msweli

I am motivated and versatile professional with backgrounds in sales, customer service, massage therapy, administration, and community involvement. skilled in managing administrative duties, keeping correct records, offering professional client service, and effectively interacting with clients, colleagues, and community members. knowledgeable about working in fast-paced environments while keeping professionalism, attention to detail, and good service standards. skilled with Microsoft Office, including Word, Excel, and Outlook, and having excellent interpersonal, communication, and organizing abilities. A reliable and flexible person who is willing to learn, take on new tasks, and positively impact a team.

Massage therapist at SPA (Casuarina) (2024-06 – 2024-12)

• Welcomed and attended to clients, ensuring a professional and friendly environment.

Admin at Liquid Intelligent Technologies (2023-05 – 2024-01)

• Providing administrative support to Service Delivery Managers.
• Creating, updating, and maintaining customer service records and documentation.
• Tracking service requests, incidents, and escalations.
• Coordinating communication between customers, technical teams, and account managers.
• Processing service orders, changing requests, and related documentation.
• Following up on outstanding actions to ensure issues are resolved within agreed timeframes.
• Maintaining accurate records in service management systems.
• Assisting with invoicing, quotations, or purchase orders where required.
• Supporting audits and ensuring documentation comply with company processes.

GROUNDBREAKER at Love Life Organisation (2022-01 – 2023-04)

• Educating young people about HIV prevention, sexual and reproductive health, contraception, and sexually transmitted infections (STIs).
• Encouraging and referring young people to clinic services such as HIV testing, family planning, TB screening, and other health services.
• Providing one-on-one and group health education sessions in the clinic and community.
• Supporting Adolescent and Youth Friendly Services (AYFS) to make clinics more welcoming for young people.
• Mobilizing young people to attend health campaigns and awareness events.
• Assisting with patient flow by welcoming and directing clients to the correct service points.
• Keeping records of daily activities, referrals, and outreach sessions.
• Working with nurses, healthcare workers, schools, and community organizations to improve youth health.
• Promoting healthy lifestyles and encouraging positive behaviour changes among young people.

Casual (Part-Time) Sales Assistant at Webbers (2021-11 – 2021-12)

• Welcome customers and assist them in finding clothing and footwear.
• Providing product information and recommending suitable items.
• Receiving, unpacking, and tagging new stock.
• Merchandising products according to store standards.
• Keeping the store clean, organized, and presentable.
• Assisting with stock counts and inventory checks.

KFC (GREENPOINT)

• Preparing and cooking chicken and other menu items according to KFC standards.
• Breading, seasoning, and frying chicken using the correct procedures.
• Ensuring food quality, freshness, and correct portion sizes.
• Monitoring cooking times and food temperatures to meet food safety standards.
• Restocking ingredients, packaging, and kitchen supplies.
• Cleaning and sanitizing kitchen equipment, workstations, and food preparation areas.
• Washing dishes, utensils, and cooking equipment.
• Receiving and storing deliveries following food safety guidelines.
• Managing stock rotation (first in, first out) to reduce waste.
• Following health, safety, and hygiene procedures.

Matric – Charles Morgan Public School (2020)

Computer Literacy Certificate (2022-06 – 2022-12)