Tootie Maseko

A well-presented, hardworking and efficient young person who has an altitude for success through confidence, accuracy and team work. I can remain focused for a long period and will always do my best to ensure a company achieves its service guarantees. Am currently looking for a suitable position with a company that provides unique opportunity for me to learn and extend my knowledge of the field and sharing my skills and ideas in the data industry.

SQL DBA - Knowledge factory

(2014-04)

• Assists in planning, designing, and implementing the Database. MS SQL Server 2016.
• Create & Maintain Dashboard & Power BI reporting and a bit on SSRS.
• Assists in analysis and design activities associated with the development and maintenance of the database.
• Logging and Tracking of queries
• Adhere to escalation procedures of handling customer complaints always
• Follow up and complete priority Queries
• Create store procedures on SQL server
• Write database programs to bring the desired output from the data
• Update, delete, Insert & Modify data on SQL Server
• Analyse and investigate data support queries
• Data Modification - insert, update or delete data
• Data quality assurance (QA) – Ensure that the Data are correct on the production environments
• Ongoing Data warehouse maintenance and support which include bulk data fixes
• Liaising with clients on the status of their queries
• Resolving queries within set SLA time frames
• Ad-hoc SQL client deliveries
• T-SQL programming
• ETL processes
• Reset password
• Creating and editing Property Intellect company profiles and user profiles
• Activate and deactivate Property Intellect accounts
• Provide support and training to new and existing Property Intellect users
• Assisting with Client creation, Disable and Enable client
• Assisting as a backup for the sales team, sending out contracts and passing on the information to the sales team

IT Service Desk Engineer (ACSA) - T-Systems

(2009-11 - 2014-03)

• Dealing with incoming faults in a professional, courteous manner over the phone and via email
• Taking ownership of faults and managing them in a logical and methodical manner
• Correctly logging incidents and faults, categorising and prioritising them in line with team procedures
• Conducting full and through diagnostics with end users to enable first point of contact fault resolution
• Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customer's satisfaction
• Maintain and develop own knowledge and skills to assist with first time fault resolution
• Identify and escalate repeat issues or service risks into service management teams
• Sharing knowledge with team colleagues
• Manage several scheduled tasks for customers, designed to ensure that the customers systems remain operational
• Active Directory
• Servers maintenance

Software Engineer (Internship) - Cornerstone IT holdings

(2008-05 - 2009-05)

• Design power BI report
• Writing SQL query and extracting data from the database.

National senior certificate - Siteki Nazarene High School (2003)

Certificate - A Plus (A+) - New Horizon (2004)

Certificate - Information Communication & Literacy (ICT) - University of Witwatersrand (2004)

N. Dip - Data Communication & Networking - Oval International Campus (2007)

Certificate - Web Method and SOA Integration - Software AG (2008)

System Support Engineer (MCITP) - Xtensive ICT Academy (2012)

Course - Querying Microsoft SQL Server 2014 - Torque IT (2015)