Travis Leach

Bringing a vast understanding of individual customer needs, earned through years of direct engagement and field experience. My strength lies in translating insights into design-friendly requirements, collaborative, humorous problem-solving, and optimising operations to boost revenue. I'm excited to apply my sales acumen and study of Design to deliver user-centered, commercially successful outcomes.

HAUS/HERTEX CONSULTANT: Sales and Design at HERTEX (2021-09 – 2026-04) • Building long standing and productive relationships with customers Optimising on CRM.

• Sales – Elevating Luxury homeware products and reaching/exceeding sales targets.
• Maintaining Trade and Retail showroom standards and operations.
• Deliver customer satisfaction.
• Managing orders of Trade and Retail products for the showroom.
• Impeccable Stock management Monitoring KPI within a Team.
• Supporting the Internal and External Sales consultants.
• Supporting the Payment process.
• Work closely with Architects, Interior Designers and Upholsterers ensuring a seamless design from conception to implementation.

SENIOR CABIN ATTENDENT: Cabin Steward at QATAR AIRWAYS (2017-08 – 2021-06) • Zone Management: Directly responsible for the operations and service delivery within a designated cabin zone.

• Crew Briefings: Conducting pre-flight briefings for junior crew to communicate flight details, service targets, and safety reminders.
• Conflict Resolution: Stepping in to handle complex passenger complaints or disputes that junior crew are unable to resolve.
• VIP Handling: Overseeing the care of Privilege Club members and high-profile guests, ensuring their specific preferences are met.
• Galley Management:
• Equipment Checks: Verifying that all emergency equipment in their designated zone is serviceable and present before departure.
• Medical Response: Acting as a lead responder in medical emergencies, coordinating first aid, and documenting incidents accurately.
• Inventory Control: Managing onboard bar and duty-free stock, ensuring accurate accounting of sales and preventing wastage.
• Reporting: Completing flight voyage reports, highlighting any service discrepancies, catering issues, or maintenance defects in the cabin.
• Grooming Checks: Performing visual inspections of junior crew members before flights to ensure total compliance with the airline's strict grooming standards (the 'Grooming Police' aspect).

DESIGN AND SALES CONSULTANT: Trade and Corporate Sector at TILE SPACE (2014-05 – 2015-08) • Working directly with customers, Architects, Interior Designers and Contractors to create tile design solutions.

• Cultivating strong relationships with customers, and provided comprehensive, professional service.
• Maintain the cleanliness and layout of the showroom, assist with in-store and off-site events and programs, and manage multiple tasks simultaneously.
• Assisting in surveying accurate measurements.
• Prepare selection sheet by including the following information, Manufacturer or supplier of materials, Style and style number, Color and color number and Drawings and/or design work.
• Attending national and in house training seminars.
• Upgrade knowledge on current design and color trends to create fashionable design solutions.

Operations Manager: Sales and Design at CREMA DESIGN (2011-11 – 2014-03) • Logistics; dealing with suppliers mostly in Europe ordering and maintaining the shipping and freighting of orders ensuring ETAs are met ahead of time.

• Quotations, Invoicing and Costing.
• presenting to the sales team and director on costing and market trends. emphasis on providing weekly reports on the finances and shipping.
• Administration, data capturing and filing.
• Ensure showroom is in immaculate order, greeting clients as well as architects providing clear concise and accurate information.
• Managing all marketing Material for Crema Design, Website, Newsletters and SEO and Social media Campaigns.
• Handling deliveries internationally and within South Africa.
• Ensuring the most cost effective solution for Shipping is maintained as well the relationship.

NDip in Architectural Technology – CPUT (2008 – 2010)

HDIP in Interior Design – BHC School of Design (2010 – 2012)

TEFL 120 Hour Certification in English Language Teaching – Online (2018 – 2019)

HIGCSE in Secondary Education – Jeddah Grammar School (2002 – 2007)

Primary Education – Winston Park Primary School (1996 – 2002)