Travis Leach

HAUS/HERTEX CONSULTANT: Sales and Design at HERTEX (2021-09 – 2026-04)

Building long standing and productive relationships with customers Optimising on CRM.
Sales – Elevating Luxury homeware products and reaching/exceeding sales targets.
Maintaining Trade and Retail showroom standards and operations.
Deliver customer satisfaction.
Managing orders of Trade and Retail products for the showroom.
Impeccable Stock management Monitoring KPI within a Team.
Supporting the Internal and External Sales consultants.
Supporting the Payment process.
Work closely with Architects, Interior Designers and Upholsterers ensuring a seamless design from conception to implementation.

SENIOR CABIN ATTENDENT: Cabin Steward at QATAR AIRWAYS (2017-08 – 2024-06)

Zone Management: Directly responsible for the operations and service delivery within a designated cabin zone.
Crew Briefings: Conducting pre-flight briefings for junior crew to communicate flight details, service targets, and safety reminders.
Conflict Resolution: Stepping in to handle complex passenger complaints or disputes that junior crew are unable to resolve.
VIP Handling: Overseeing the care of Privilege Club members and high-profile guests, ensuring their specific preferences are met.
Galley Management:
Equipment Checks: Verifying that all emergency equipment in their designated zone is serviceable and present before departure.
Medical Response: Acting as a lead responder in medical emergencies, coordinating first aid, and documenting incidents accurately.
Inventory Control: Managing onboard bar and duty-free stock, ensuring accurate accounting of sales and preventing wastage.
Reporting: Completing flight voyage reports, highlighting any service discrepancies, catering issues, or maintenance defects in the cabin.
Grooming Checks: Performing visual inspections of junior crew members before flights to ensure total compliance with the airline's strict grooming standards (the 'Grooming Police' aspect).

DESIGN AND SALES CONSULTANT: Trade and Corporate Sector at TILE SPACE (2014-05 – 2015-08)

Working directly with customers, Architects, Interior Designers and Contractors to create tile design solutions.
Cultivating strong relationships with customers, and provided comprehensive, professional service.
Maintain the cleanliness and layout of the showroom, assist with in-store and off-site events and programs, and manage multiple tasks simultaneously.
Assisting in surveying accurate measurements.
Prepare selection sheet by including the following information, Manufacturer or supplier of materials, Style and style number, Color and color number and Drawings and/or design work.
Attending national and in house training seminars.
Upgrade knowledge on current design and color trends to create fashionable design solutions.

Operations Manager: Sales and Design at CREMA DESIGN (2011-11 – 2014-03)

Logistics; dealing with suppliers mostly in Europe ordering and maintaining the shipping and freighting of orders ensuring ETAs are met ahead of time.
Quotations, Invoicing and Costing.
presenting to the sales team and director on costing and market trends. emphasis on providing weekly reports on the finances and shipping.
Administration, data capturing and filing.
Ensure showroom is in immaculate order, greeting clients as well as architects providing clear concise and accurate information.
Managing all marketing Material for Crema Design, Website, Newsletters and SEO and Social media Campaigns.
Handling deliveries internationally and within South Africa.
Ensuring the most cost effective solution for Shipping is maintained as well the relationship.

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