HAUS/HERTEX CONSULTANT: Sales and Design at HERTEX (2021-09 – 2026-04) • Building long standing and productive relationships with customers Optimising on CRM.
- Sales – Elevating Luxury homeware products and reaching/exceeding sales targets.
- Maintaining Trade and Retail showroom standards and operations.
- Deliver customer satisfaction.
- Managing orders of Trade and Retail products for the showroom.
- Impeccable Stock management Monitoring KPI within a Team.
- Supporting the Internal and External Sales consultants.
- Supporting the Payment process.
- Work closely with Architects, Interior Designers and Upholsterers ensuring a seamless design from conception to implementation.
SENIOR CABIN ATTENDENT: Cabin Steward at QATAR AIRWAYS (2017-08 – 2021-06) • Zone Management: Directly responsible for the operations and service delivery within a designated cabin zone.
- Crew Briefings: Conducting pre-flight briefings for junior crew to communicate flight details, service targets, and safety reminders.
- Conflict Resolution: Stepping in to handle complex passenger complaints or disputes that junior crew are unable to resolve.
- VIP Handling: Overseeing the care of Privilege Club members and high-profile guests, ensuring their specific preferences are met.
- Galley Management:
- Equipment Checks: Verifying that all emergency equipment in their designated zone is serviceable and present before departure.
- Medical Response: Acting as a lead responder in medical emergencies, coordinating first aid, and documenting incidents accurately.
- Inventory Control: Managing onboard bar and duty-free stock, ensuring accurate accounting of sales and preventing wastage.
- Reporting: Completing flight voyage reports, highlighting any service discrepancies, catering issues, or maintenance defects in the cabin.
- Grooming Checks: Performing visual inspections of junior crew members before flights to ensure total compliance with the airline's strict grooming standards (the 'Grooming Police' aspect).
DESIGN AND SALES CONSULTANT: Trade and Corporate Sector at TILE SPACE (2014-05 – 2015-08) • Working directly with customers, Architects, Interior Designers and Contractors to create tile design solutions.
- Cultivating strong relationships with customers, and provided comprehensive, professional service.
- Maintain the cleanliness and layout of the showroom, assist with in-store and off-site events and programs, and manage multiple tasks simultaneously.
- Assisting in surveying accurate measurements.
- Prepare selection sheet by including the following information, Manufacturer or supplier of materials, Style and style number, Color and color number and Drawings and/or design work.
- Attending national and in house training seminars.
- Upgrade knowledge on current design and color trends to create fashionable design solutions.
Operations Manager: Sales and Design at CREMA DESIGN (2011-11 – 2014-03) • Logistics; dealing with suppliers mostly in Europe ordering and maintaining the shipping and freighting of orders ensuring ETAs are met ahead of time.
- Quotations, Invoicing and Costing.
- presenting to the sales team and director on costing and market trends. emphasis on providing weekly reports on the finances and shipping.
- Administration, data capturing and filing.
- Ensure showroom is in immaculate order, greeting clients as well as architects providing clear concise and accurate information.
- Managing all marketing Material for Crema Design, Website, Newsletters and SEO and Social media Campaigns.
- Handling deliveries internationally and within South Africa.
- Ensuring the most cost effective solution for Shipping is maintained as well the relationship.
