Assistant Manager at Readers Warehouse (2023-01 – Present)
- Assist the manager in daily operations, including planning, organizing, and coordinating activities to ensure smooth workflow.
- Oversee staff performance, provide guidance, and facilitate training to enhance team productivity and morale.
- Address customer inquiries and complaints, ensuring high levels of satisfaction and resolving issues promptly.
- Monitor stock levels and manage inventory to minimize shrinkage.
- Adhere to and enforce company policies and procedures.
- Handle daily cash management and banking processes.
- Prepare reports on sales, inventory, and staff performance.
- Ensure proper visual merchandising and store layout to attract customers.
Brand Ambassador at Vivo (2021-01 – 2022-12)
- Engage with target audiences to raise brand visibility.
- Cultivate strong relationships with customers, influencers, and other stakeholders.
- Generate engaging content (photos, videos, posts) that reflects the brand's image.
- Share personal experiences and testimonials about the brand's products or services.
- Inform customers and the community about the brand's mission, products, and unique selling points.
- Encourage product trials and drive sales through direct engagement with potential customers.
- Encourage repeat business and customer loyalty through positive interactions.
- Track and report on the effectiveness of promotional activities and campaigns.
Assistant Manager at TFG (Hi) (2019-08 – 2021-01)
- Assist the manager in daily operations, including planning, organizing, and coordinating activities to ensure smooth workflow.
- Oversee staff performance, provide guidance, and facilitate training to enhance team productivity and morale.
- Address customer inquiries and complaints, ensuring high levels of satisfaction and resolving issues promptly.
- Help achieve sales targets by promoting products and services and implementing strategies to drive revenue growth.
- Assist in managing inventory levels, conducting stock checks, and ensuring proper storage and display of products.
- Help prepare and analyse financial reports, budgets, and forecasts to support business decision-making. Monitor quality records Inspections of works and compliances.
- Assist in evaluating employee performance, providing feedback, and implementing development plans.
- Identify and address operational challenges, implementing solutions to improve efficiency and effectiveness.
Assistant Manager at TFG (Hi) (2016-09 – 2018-01)
- Assist the manager in daily operations, including planning, organizing, and coordinating activities to ensure smooth workflow.
- Oversee staff performance, provide guidance, and facilitate training to enhance team productivity and morale.
- Address customer inquiries and complaints, ensuring high levels of satisfaction and resolving issues promptly.
- Help achieve sales targets by promoting products and services and implementing strategies to drive revenue growth.
- Assist in managing inventory levels, conducting stock checks, and ensuring proper storage and display of products.
- Help prepare and analyse financial reports, budgets, and forecasts to support business decision-making. Monitor quality records Inspections of works and compliances.
- Assist in evaluating employee performance, providing feedback, and implementing development plans.
- Identify and address operational challenges, implementing solutions to improve efficiency and effectiveness.
Sales Assistant / Instore & Area Merchandiser at TFG (Sportscene) (2014-01 – 2016-08)
- Actively engage customers to promote sales, upsell products, and achieve sales targets.
- Maintain in-depth knowledge of products, promotions, and store policies to effectively answer customer inquiries.
- Assist in stock replenishment, keeping shelves organized and ensuring that products are displayed attractively.
- Handle cash register operations, process sales transactions, and manage returns and exchanges accurately.
- Keep the sales floor clean, organized, and visually appealing, following merchandising standards.
- Work closely with team members to achieve sales goals and ensure a positive store environment.
- Set up promotional displays and signage to highlight special offers and new products.
- Ensure compliance with planograms and merchandising strategies set by the company.
- Analyse competitors' merchandising strategies and gather insights to optimize in-store displays.
- Track the performance of merchandise and make adjustments based on sales data and customer feedback.
- Provide guidance and training to sales staff on effective merchandising techniques and product knowledge.
