Operations
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Humble, Simple and Hard working
20 years experience in contact centre industry multi skilled with NQF7 PROFESSIONAL Global licence to leadership
Call centre management ,Compliance and development, coaching for success, management of 20 advisors team leadership, 500 FTE campaign leadership with 6 Tls and 350 support staff reporting
Client at heart reporting WBRs , operations meetings across divisions , setting new structures and implementation for growth
Payroll, DE packs and disciplinary hearings
Administration and other cascade duties
Certified First Aider,Fire Marshall, OHS officer,NQF7
Exemption pass High grade government papers
English, Accounting, Maths, Afrikaans, history, geography, biology
