Global BPO Team leader
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Results-driven Operations Specialist with expertise in process optimization, workflow automation, and performance management. I have a proven ability to analyze KPIs, enhance operational efficiency, and implement strategic initiatives to drive business success. My background includes strong experience in customer service, debt collection operations, and fitness management, with a track record of ensuring compliance, managing schedules, and fostering cross-functional collaboration.
I am passionate about data-driven decision-making, business process improvement, and client relationship management.
