Tsakani Jennifer

Dedicated and reliable call centre professional with experience in customer service, online support, and problem resolution. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. Strong communicator with the ability to work well in a team and adapt quickly to new environments. Committed to delivering quality service and achieving company goals.

Call Centre Advisor at Webhelp SA (2019-01 – 2021-12)

• Assisted customers with online payments and order tracking
• Handled customer inquiries and resolved issues efficiently
• Demonstrated strong communication and interpersonal skills
• Supported team members in managing customer objections
• Maintained high levels of customer satisfaction
• Worked in a fast-paced, target-driven environment

National Senior Certificate in Matric – PJ Simelane Secondary School (2017-12)