Tsakani Mathabathe

I am a results-driven professional with a proven ability to excel both as an independent contributor and as a dynamic leader within collaborative team environments. I have a deep appreciation for the intricacies of effective teamwork and am known for my unwavering commitment to fostering a positive and productive group dynamic. My leadership qualities shine through in my willingness to not only embrace constructive criticism but also actively seek it out, recognizing it as a cornerstone of personal and professional growth.

I approach challenges with a diplomatic finesse that encourages open and productive interactions among team members.

Call Center Agent - Kantar S.A

(2015-01 - 2021-12)

• Conducting market research activities to gather valuable insights into consumer preferences, market trends, and competitor activities.
• Assisting in recruitment processes by sourcing potential candidates, conducting initial screenings, and providing support to the recruitment team.
• Interacting with customers professionally and courteously, addressing inquiries, resolving issues, and providing assistance to ensure a positive customer experience.
• Collecting data from customers and respondents through phone interactions, surveys, or other means as part of market research initiatives.
• Administering surveys to gather feedback from customers or participants, ensuring accuracy and completeness of responses.
• Maintaining high standards of service quality by adhering to company guidelines, policies, and procedures during customer interactions and data collection processes.
• Analyzing collected data to extract meaningful insights and trends, contributing to the development of market intelligence reports and recommendations.
• Building and maintaining positive relationships with customers, fostering loyalty and trust through effective communication and problem-solving.
• Staying updated on company products, services, and research methodologies to provide accurate information and guidance to customers and respondents.
• Collaborating with team members and supervisors to achieve team goals, share best practices, and contribute to a cohesive and productive work environment.
• Maintaining accurate records of customer interactions, survey responses, and recruitment activities in the company's database or CRM system.
• Seeking opportunities for process improvement and innovation in customer service delivery, data collection methods, and recruitment strategies to enhance overall efficiency and effectiveness.

Administrator - A. Manqolele Accounting Officer

(2010-01 - 2013-12)

• Handling client communications via email, phone, and in-person meetings, ensuring prompt and professional responses to inquiries
• Organizing and maintaining office files, records, and documents, ensuring easy accessibility and confidentiality as per organizational policies.
• Managing calendars and scheduling appointments for the accounting officer and other staff members, coordinating meetings and events.
• Assisting in financial administration tasks such as invoicing, billing, and expense tracking, and maintaining accurate financial records and documentation.
• Maintaining and updating client databases and contact lists, ensuring data accuracy and integrity for effective communication and marketing purposes.
• Overseeing day-to-day office operations, including managing office supplies, equipment maintenance, and ensuring a clean and organized workspace.
• Fostering positive relationships with clients by providing excellent service, addressing concerns promptly, and ensuring their needs are met.
• Provide general administrative support to the accounting officer and other staff members as needed, contributing to the overall efficiency and productivity of the office.

Secretary Intern - Universal Service Agency

(2004-01 - 2005-12)

• Assisting in preparing and formatting documents such as reports, memos, and correspondence, ensuring accuracy and adherence to organizational standards.
• Coordinating meetings and appointments for staff members, including scheduling, sending out invitations, and arranging necessary resources or materials.
• Managing incoming and outgoing communications, including phone calls, emails, and mail, ensuring timely responses and appropriate routing of messages.
• Performing data entry tasks to update and maintain electronic and physical records, databases, and filing systems, ensuring information is organized and easily accessible.
• Assisting in maintaining a well-organized office environment, including managing office supplies, equipment, and inventory to support efficient operations.
• Taking advantage of the internship opportunity to learn about office procedures, administrative tasks, and professional communication skills, gaining valuable experience for future career growth.

National Senior Certificate - Minerva High School (2003-12)

Intermediary MS Computer Course - Toque Information Technology

Advance Assessment - Inbound and Outbound Call Center Training

Personal Assistance Course, Management and Business English Etiquette - CBM School Of Management