Branding Consultant (MBC) - ABSA Series
(2003 - 2003)
- Ensured that athletes have enough sporting equipment
- Assisted in branding the stadium with the required branding equipment and made sure that it is visible in line with the branding standards
Courier - DHL Express - Pretoria
(2004 - 2007)
- Ensured that daily delivery and collection are promptly done
- Getting leads for Sales Executives to grow the business
- Educated customers about the correct and honest customs procedures in terms of sending shipments abroad and also to provide material safety data sheets on suspected dangerous goods in line with the IATA rules and regulations
- Assisted operations supervisors with ops related queries during my off days to relieve pressure, boost performance and self-development, during my off days
DHL in – House Coordinator (Nissan SA) Volunteer - DHL Express
(2005-10 - 2007-02)
- Ensured that Sales targets are met at all times in terms of increasing shipment numbers and selling the DHL products within (up selling to be precise
- Ensured that outbound shipments are processed in accordance with our GLBAL SOP or harmonized process and deliveries promptly done as per the promise and from the customer's expectation point of view
- Customer retention
- Compiled daily reports on the positives and negatives to gain customer's loyalty, provided solutions and escalated to managements if very difficult to resolve as an appropriate path forward
Assistant Supervisor - DHL Express - Midrand
(2007-02 - 2008-03)
- Analyzing operations performance & giving feedback
- Coaching in three folds being side by side, intervention and feedback coaching to boost/drive performance
- Running the shift in the absence of a supervisor
- Sorting the inbound material/deliveries so that they can be delivered on time to meet the customer's expectation & processing of international & domestic outbound shipments to make an early connection on international and domestic flights
- 50 % of my monthly work spent on coaching, doing performance appraisals and developing agents
- Customer liaison
- Task prioritization
- Identifying dangerous goods and action accordingly
- Educating the team regarding GLOBAL SOP or harmonized procedures
Operations Supervisor - DHL Express - Sandton
(2008-04 - 2008-08)
- Analyzing operations performance & giving feedback
- Coaching in three folds being side by side, intervention and feedback coaching to boost/drive performance
- Running rotational shifts on weekly bases to ensure that compliance is all forms is maintained
- Sorting the inbound material/deliveries so that they can be delivered on time to meet the customer's expectation & processing of international & domestic outbound shipments to make an early connection on international and domestic flights
- Compile Interview documents and conduct interviews on new recruits in operations
- Compliance handing and problem solving
- Provide motivation on staff in challenging and stressful situations professionally and personally
- Ensured that staff adhere to performance requirements and conduct guidelines, conducted coaching and took corrective action where necessary in line with the company disciplinary procedures
- Leadership-Managing of 15-20 FTEs
- Provided weekly evaluation and feedback on performance to ensure optimum service levels
- Quality-To implementISO standards and procedures at all times
- 50 % of my monthly work spent on coaching, doing performance appraisals and developing agents
Operations Supervisor - DHL Express - Pretoria
(2008 - 2008)
- Analyzing operations performance & giving feedback
- Coaching in three folds being side by side, intervention and feedback coaching to boost/drive performance
- Running rotational shifts on weekly bases to ensure that compliance is all forms is maintained
- Sorting the inbound material/deliveries so that they can be delivered on time to meet the customer's expectation & processing of international & domestic outbound shipments to make an early connection on international and domestic flights
- Compile Interview documents and conduct interviews on new recruits in operations
- Compliance handing and problem solving
- Provide motivation on staff in challenging and stressful situations professionally and personally
- Ensured that staff adhere to performance requirements and conduct guidelines, conducted coaching and took corrective action where necessary in line with the company disciplinary procedures
- Leadership-Managing of 15-20 FTEs
- Provided weekly evaluation and feedback on performance to ensure optimum service levels
- Quality-To implementISO standards and procedures at all times
- 50 % of my monthly work spent on coaching, doing performance appraisals and developing operational staff
Contact Centre supervisor - DHL - Call center/Customer services department (Weekend shift)
(2009 - 2011)
- Compile Interview documents and conduct interviews on new call center agents
- Authorizing and capturing leave and extra allowances such as incentives to boost performance
- Quality-To implementISO standards and procedures at all times
- Service Level-Ensure that the call center service level is met by answering 90% of calls in 10 seconds
- Compliance handing and problem solving
- Leadership-Managing of 15 FTEs
- 50 % of my monthly work spent on coaching, doing performance appraisals and developing agents
- Provide motivation on staff in challenging and stressful situations professionally and personally
- Carry out on a job evaluation of staff performance through monthly data records agent assessment and quarterly reviews
- Provided weekly evaluation and feedback on performance to ensure optimum service levels in line with managing costs. Administered monthly agent incentives
- Ensured that all agents adhere to performance requirements and conduct guidelines, conducted coaching and took corrective action where necessary in line with the company disciplinary procedures
- Produced and analyzed reports and data to ensure that managementreceived all the required information within the required deadline
Johannesburg heavyweight supervisor - DHL Express
(2011 - 2012)
- operations performance & giving feedback
- Coaching in three folds being side by side, intervention and feedback coaching to boost/drive performance
- Running the following rotational shifts on weekly bases-08h00-17h00,16h00-00h00 and weekend shift Friday to Monday and 06h00018h00 on weekends and public holiday to ensure that compliance is all forms is maintained
- Sorting the inbound material/deliveries so that they can be delivered on time to meet the customer's expectation & processing of international & domestic outbound shipments to make an early connection on international and domestic flights
- Compile Interview documents and conduct interviews on new recruits in operations
- Compliance handing and problem solving
- Provide motivation on staff in challenging and stressful situations professionally and personally
- Ensured that staff adhere to performance requirements and conduct guidelines, conducted coaching and took corrective action where necessary in line with the company disciplinary procedures
- Leadership-Managing of 15-20 FTEs
- Provided weekly evaluation and feedback on performance to ensure optimum service levels
- Quality-To implementISO standards and procedures at all times
- 50 % of my monthly work spent on coaching, doing performance appraisals and developing operational staff
- Dealt with heavy weight inbound and outbound shipments starting from 50 kg upwards
Operations Supervisor - DHL Express - Durban
(2012 - 2014)
- Clearing and lodging cargo from and to different airlines such as SAA cargo, Imperial, Bid Air Cargo from a single hub concept point of view
- Analyzing operations performance & giving feedback
- Coaching in three folds being side by side, intervention and feedback coaching to boost/drive performance
- Running rotational shifts on weekly bases to ensure that compliance is all forms is maintained
- Sorting the inbound material/deliveries so thatthey can be delivered on time to meet the customer's expectation & processing of international & domestic outbound shipments to make an early connection on international and domestic flights
- Compile Interview documents and conduct interviews on new recruits in operations
- Compliance handing and problem solving
- Provide motivation on staff in challenging and stressful situations professionally and personally
- Provided weekly evaluation and feedback on performance to ensure optimum service levels
- Quality-To implementISO standards and procedures at all times
- 50 % of my monthly work spent on coaching, doing performance appraisals and developing operational staff
- Dealt with heavy weight inbound and outbound shipments starting from 50 kg upwards
- Got involved on PUDO/Pick up Delivery Optimization project and from a route restructuring point of view to increase productivity, in line with cost savings such as fuel etc
Operations Supervisor - DHL Express - Isando
(2014 - 2017)
- Analyzing operations performance & giving feedback
- Coaching in three folds being side by side, intervention and feedback coaching to boost/drive performance
- Running rotational shifts on weekly bases to ensure that compliance is all forms is maintained
- Sorting the inbound material/deliveries so that they can be delivered on time to meet the customer's expectation & processing of international & domestic outbound shipments to make an early connection on international and domestic flights
- Compile Interview documents and conduct interviews on new recruits in operations
- Compliance handing and problem solving
- Provide motivation on staff in challenging and stressful situations professionally and personally
- Ensured that staff adhere to performance requirements and conduct guidelines, conducted coaching and took corrective action where necessary in line with the company disciplinary procedures
- Leadership-Managing of 25-30 FTEs
- Provided weekly evaluation and feedback on performance to ensure optimum service levels
- Quality-To implementISO standards and procedures at all times
- 50 % of my monthly work spent on coaching, doing performance appraisals and developing operational staff
- Conducting performance dialogs before the start of an allocated monthly shift from an AM and a PM shift perspective
- Gotinvolved on PUDO/Pick up Delivery Optimization project and from a route restructuring point of view to increase productivity, in line with cost savings such as fuel etc
- Gotinvolved in conducting owner driver interviews, to make sure that we get the cream of the crop
Brokerage COD agent - UPS SCS ZAJNN
(2019 - 2020)
- Contacting of COD customers to obtain importers, VAT numbers, email address
- Sending of import documents & pay gate links to enable clients make duties & VAT payments prior to customs clearance entry submission from an ICD perspective on BOSS
- Also worked on the queries team by contacting customers to get more clarity on tariff codes, type of exports & correct values for the quality & express customs clearance
Brokerage CSD Support agent - UPS SCS ZAJNN
- Contacting of COD customers to obtain importers, VAT numbers, email address
- Sending of import documents & pay gate links to enable clients make duties & VAT payments prior to customs clearance entry submission from an ICD perspective on BOSS
- Assisted internal & external clients for a swift customs clearance as well
Operations Team leader -ZA JNN operations - UPS
(2020 - 2023)
- Responsible for 22 brown SP & 10 OSP to ensure that they deliver excellent quality service
- Also responsible for the analyzing of performance through the use of Power BI, SEAS ,Tundra TPD ,TSL & giving feedback to the ISMEA district team
- Responsible for the capturing of the SP monthly incentive & capturing of the approved overtime to boost delivery performance
- Responsible for ordering of PPE such as safety boots & ops uniform
- Responsible of collapsing of loops on quite day to make our productivity KPI from a cost saving perspective
- Responsible for auditing safety observations & loading them on GSHEMS
- Working hand in had with ID department to ensure ops vehicle meet the UPS safety standard from a service & wear & tear perspective
- Also involved with the operations yearly audits i.e. OSP audit & moto carrier
- Also responsible for the collapsing of loops on low volume days to ensure we make that all drivers used are optimum
