Tsebo Tjane

A dedicated, results-driven, and highly organized Retail Professional with extensive hands-on experience in floor management, customer service excellence, and team leadership. Proven track record of supervising operations, optimizing inventory controls, and consistently meeting monthly business metrics within high-volume retail environments. Possesses strong multitasking capabilities, exceptional communication skills, and a steadfast commitment to driving continuous team development and brand growth.

Store Supervisor - Senqu - La Lucia Mall, Durban

(2020-10)

• Oversee daily store operations, ensuring absolute adherence to corporate visual merchandising standards, safety policies, and housekeeping guidelines.
• Implement aggressive shrinkage control measures and stock loss prevention protocols to safeguard inventory integrity.
• Drive store profitability by managing sales teams to meet and exceed daily, weekly, and monthly sales targets.
• Deliver top-tier customer service, effectively handling complex client inquiries, escalations, and building customer loyalty.
• Coordinate daily administrative tasks, staff shift schedules, cash-up processes, and direct reporting to senior management.
• Train, mentor, and foster multi-tasking and operational efficiency within floor team members.

Sales Assistant - Garment Division - Durban

(2019-03 - 2020-09)

• Provided highly engaging customer service, welcoming clients, identifying their needs, and generating consistent add-on sales.
• Maintained stock counts and managed continuous floor replenishment alongside meticulous visual product merchandising.
• Upheld excellent housekeeping standards across store departments to maximize the overall consumer shopping experience.
• Collaborated closely within a team setting to secure daily department and broader team turnover milestones.

Matric Certificate - Grade 12 - Smero Secondary School (2016)