Tshangela Babalwa

I am a very dedicated person, get everything done on time. I can be able to work as a team and also as an individual. My objective is to obtain employment because of my fair amount of skills, self-confidence, interpersonal skill, analytical and computer literate, ability to work under pressure and decisiveness as well as my ability to take initiative wherever my experience falls short of what may be required, I submit that I am willing to learn.

EXPERIENCE

Universal Banker 

June 2018 - December 2021

Standard Bank: Mount Frere

•  Engages with customers in order to understand what matters to the customer and deliver against those demands. 
•  Validates the customer’s regulatory status (e.g., KYC, POPI, etc.).
•  Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorized persons.
• Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand. Drives one-and-done as far as possible – updates relevant systems with history notes as applicable.
•  Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.
•  Deals with customer enquiries, ranging from product questions to customer account activities.
•  Attends to limit increases or decreases of Master Card limits, as per customer demand.
•  Processes fixed savings account transactions.
•  Processes stop payments, stop orders and standing instructions for customers, issues provisional statements, balance and other simple enquiries (Funeral Plan / Standing Order and Stop Payment).
•  Amends EAP beneficiaries.
•  Processes value and non-value transactions.
•  Processes transactional limits on ATM / credit cards.
•  Ensures that all new service requests (queries and complaints) are logged correctly.
•  Ensures that service requests in personal work list are actions within agreed timelines.
•  Educates customers on self-service / IVR functionality (e.g., PIN over IVR)
•  Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
•  Gathers and completes accurate data for the opening of loan accounts (e.g., secured and unsecured) and granting of facilities.
•  Refers matters outside scoring criteria, with the appropriate information, to the Credit Evaluation Manager for further investigation.
•  Understands a customer’s conduct on an account by reading bank statements, verifying the income and expenditure and reading and interpreting of scorecards
•  Customer satisfaction rating & Liaise with project stakeholders on an ongoing bases
•  Minimized customer hand offs & Estimate the resources and participants needed to achieve project goals.
•  Highlighting, acting and adhering to areas of improvement & Draft project costing and project risk analysis
•  Draft payment certificates, Variation orders and correspondences to the project engineers.
• Change of signatories and online banking for both business and personal accounts.

March 2017– February 2018 Supply Chain Management Clerk & Account section 

•  Ordering and receiving of goods and services (Physically and Systematically.
• Managing stores (keeping it Clean and well packed), and responsible for issuing stationery.
•  Asset administration and inventory store controller.
•  Asset verification ( identifying lost and redundant assets), barcode procured assets, facilitate assets movement, record asset movement, monitor assets on a daily basis.
•  Acquisition of quotations in the system logistics (processing orders and payments on JYP)
•  Monitor suppliers database i.e ensure details are captured correctly and update timeously.
•  Bookings for officials and witnesses, inspection of vehicle before and after the trip, maintaining and updating of register, ensuring the implementation of policy on fleet management and ensuring all information is lockable safe.
•  Paying out witnesses and replenishment, render financial accounting transactions, capture all transactional transaction (payments and receipts on BAS, deposit payments on JDAS)
•  Receiving money on the system (JDAS)
•  Assist on daily, weekly and monthly financial statistics
•  Assist on daily and monthly bank reconciliation and upload.
•  Assist on daily banking and draw safe reports to balance float. 
•  Assist on doing pay-outs online and using CEFTU.
•  Maintain EFT register, deposit book and check book.
•  Daily filing, Receiving calls and checking emails.
•  Taking minutes of meetings.

March 2018 – May 2018 Financial Information System Logistic Supporter (Internship) 

Responsibilities;

•  Identified System Controllers who violated the system
•  Downloaded Invoice Age Analysis reports
•  Compared minor and major assets from the System generated reports
•  Checked the LOGIS supplier number on selection ICS
•  Extracted RR094 payment reconciliation report and RR103 accruals to be disclosed in AFS report of all EC LOGIS Department
•  Extracted Invoice Age Analysis reports (RR101) for all EC LOGIS Departments that are usually sent to Cash Management to keep track of all invoices that are captured by the departments and not paid on time. This report assist Treasury to check the departments that do not pay suppliers within 30 days and take action if need be
•  Performed User Account Review for Departments
•  Updated the LOGIS list of System Controllers
•  Purged a list of personnel who were on LOGIS
•  Capturing of Assets using selection BACP and authorize all captured assets
•  Using section BAAT. Maintenance of the Asset Register using selection AMMA and AMMU to authorize.
•  Also assisted in the office of the Senior Management for budget projections
•  Facilitate and coordinate the In Year Monitoring tool for the office (IYM)
•  Facilitate the traveling arrangements for the Senior Manager and other managers. 

February 2022 – to date: Bids and Contracts (Finance Internship) 

Responsibilities;

• Arrange Bid Committee Meetings.
•  Compile request memo by attaching SBD forms, tax clearance and bank details
•  Assist in all the administrative work and assist secretarial to perform duties in Bid Committee Meetings
•  Capture Demand memo on SCM Rems to generate SCMU3 number.
•  Taking minutes for Bid Specification and Evaluation Committee Meetings.
•  Assist in issuing tender documents and data base forms
•  Proper filling of contracts for Audit purposes
•  Receive and make work related telephone calls. 
•  Dealing with queries.
•  Create files and label it using description on the Demand memo
•  Draft and advert for the approved documents according to their closing dates.
•  Send documents to be signed by the End user and the chairperson of the specification Committee meeting.
•  Make Records of all the closing dates.
•  Verify supplier details before awarding.
•  Capture information from the score sheet on excel spreadsheet
•  Capture the RFQs on the weekly spreadsheet to be approved by the chairperson
•  Prepare registers and declaration forms before the Evaluation meetings.
•  Prepare Scoring sheets for RFQs
•  Capture data PCCC for RFQs
•  Capture contracts on White Logis 

EDUCATION

High School:

Passed Grade 12 at Madiba comprehensive school.

Tertiary:

National Higher Certificate: Financial Information Systems (Walter Sisulu University)

National Diploma: Financial Information Systems (Walter Sisulu University)

B-tech: Cost and Management Accounting (Walter Sisulu University)