Tshegofatso Mpande

I'm a motivated and detail-oriented Diploma in Business Administration graduate from Richfeld College with a strong foundation in business operations, management principles and administration. Currently advancing studies through Advanced Diploma in Business Management at MANCOSA to strengthen strategic and operational management skills. Eager to apply academic knowledge and strong interpersonal skills.

Experienced

Receptionist with 2 years of part-time work in a medical practice, demonstrating excellent communication, organizational, and customer service abilities.

Receptionist (Part-Time) at Dr L Mpande Surgery (2022-01 – 2024-12)

• Managed front desk operations, including greeting patients, answering calls, and scheduling appointments.
• Maintained accurate patient records and ensured compliance with confidentiality protocols.
• Coordinated with medical staff to streamline daily workflow and improve client satisfaction.
• Handled billing inquiries and processed payments efficiently.

Customer Service Representative at CallForce Direct (2024-01 – Present)

• Handled high-volume inbound/outbound calls, resolving customer queries and service issues.
• Assisted customers with account updates, orders and billing-related enquiries.
• Delivered professional support across voice channels, ensuring positive customer experience.

Advanced Diploma in Business management in Business Management – MANCOSA (2026-12)

Diploma in business administration in Human resource management – Richfeld Graduate Institute of Technology (2025-12)

Matric/Grade 12 – WendyWood high school (2021-12)