Tshepii

Results-driven Marketing & Sales Professional with over 12 years of experience in brand management, client relationship building, and revenue growth across corporate, financial services, and tourism sectors. Demonstrated expertise in short-term insurance asset sales (vehicle and household portfolios), customer experience management, and compliance operations within cross-functional teams. Proven ability to handle high-volume accounts, mitigate risk, resolve complex customer challenges, and implement structured operational frameworks to drive client retention and maximize organizational revenue.

Sales Consultant - Altitude BPO

(2025-02 - 2026-05)

ABSA Insurance portfolio

• Marketed and secured comprehensive short-term insurance portfolios including vehicle and household coverage plans for ABSA Insurance clients.
• Conducted formal needs analysis and risk assessment to match precise customer profiles with ideal insurance products, improving sales conversion rates.
• Ensured full regulatory compliance with standard financial services protocols and documentation mandates throughout the sales lifecycle.
• Cultivated long-term corporate relationships by delivering transparent product information and transparent risk advisory.

Team Leader - Redial BPO

(2025-05 - 2025-11)

Campaign: Affordable Dentures & Implants

• Supervised and managed a team of operational agents, monitoring baseline performance, productivity, and adherence to business regulations.
• Evaluated individual and team performance metrics including quality scores, average handle time (AHT), customer satisfaction (CSAT) ratings, and key sales targets.
• Provided consistent professional coaching, structured monitoring, and training modules to enhance the team's product knowledge and service delivery.
• Allocated dynamic tasks, corporate projects, and specific client assignments based on unique team member capability and bandwidth.
• Conducted regular operational quality audits to isolate underlying gaps and deliver real-time professional feedback.

Service Associate - Quantanite - Sandton

(2024-01 - 2024-08)

Campaign: Herff Jones

• Provided premium level end-to-end customer support throughout the complex order fulfilment lifecycle to guarantee seamless delivery.
• Resolved high-priority client inquiries, handled replacement orders, processed commercial claims, and managed system escalations.
• Coordinated repairs, facilitated the delivery of replacement parts, and accurately tracked customer master data records.
• Fostered constructive customer relationships and followed up systematically on repair payments to maximize overall journey satisfaction.

TOA Consultant (Tip-Offs Anonymous) - Deloitte Touche Tohmatsu Services, Inc. - Waterfall Midrand

(2018-05 - 2022-10)

• Developed and executed professional operational strategies to drive organizational service growth and elevate brand visibility.
• Oversaw the successful deployment of the corporate Whistleblowing service framework and guided clients through specialized fraud prevention programs.
• Managed multi-level corporate accounts and client relationships to ensure sustained retention and high partner satisfaction.
• Led complex proposal development, drafting precise Requests for Quotes (RFQs) and Requests for Proposals (RFPs) under strict deadlines.
• Maintained absolute service availability and data security compliance for whistleblowing contact points.

Sales and Tourism Consultant - South African National Parks (SANParks) - Groenkloof Pretoria

(2013-04 - 2018-04)

• Promoted core SANParks hospitality and environmental conservation products, resolving high-volume inquiries with precision.
• Generated qualified sales leads and enhanced domestic market expansion by strategically highlighting biodiversity and natural heritage frameworks.
• Built high-trust customer partnerships through clear, transparent, and proactive communications.
• Consistently exceeded personal sales benchmarks and customer service metrics through attentive client account management.

Bachelor Degree - Marketing Management - Midrand Graduate Institute (MGI) (2013)

Grade 12 Certificate (Matric) - NQF Level 4/5 Equivalent - Holy Family College / Convent (HFC) (2009)