Tshepiso McWazzer

Finance and Administration professional with over 15 years of experience in financial administration, credit management, operations, stakeholder engagement, and property administration. Currently serving as Finance & Administration Coordinator for a residential homeowners' association, supporting the financial administration of approximately 750 levy-paying members. Experienced in debtors and creditors administration, levy collections, legal debt recovery, financial reporting, governance support, stakeholder management, and operational coordination.

Proven ability to build strong relationships with internal and external stakeholders while maintaining sound financial controls and delivering efficient administrative support.

Finance & Administration Coordinator - Xanadu Nature Estate HOA

(2024-06)

• Coordinate the financial administration of a residential homeowners' association comprising approximately 750 levy-paying members.
• Administer monthly levy billing, collections, and debtor account management.
• Manage payment arrangements and arrears recovery in accordance with HOA policies.
• Coordinate legal handovers for overdue accounts and liaise with attorneys on debt recovery matters.
• Attend monthly legal review meetings and monitor recovery progress.
• Prepare weekly debtors, financial, and operational reports for the Board of Trustees.
• Coordinate creditor payment runs and verifies supplier reconciliations.
• Reconcile management accounts with external accountants to ensure reporting accuracy.
• Monitor expenditure against approved budgets.
• Respond to homeowner financial queries and provide professional customer support.
• Build effective working relationships with trustees, homeowners, estate agents, attorneys, accountants, contractors, service providers and executors.
• Draft professional correspondence, reports and stakeholder communications.
• Support governance, compliance and day-to-day operational administration.
• Coordinate the day-to-day administrative operations of the homeowners' association.
• Maintaine homeowner records, resident movements, and access information on Glovent.
• Support governance processes through committee administration and documentation.
• Assist with compliance administration and stakeholder communication.
• Liaise with homeowners, contractors, estate agents and service providers.
• Prepared reports, correspondence and administrative documentation.
• Assist with financial administration, debtor follow-ups and operational support.

Administration Officer - Plushy Plush Spa - Pretoria

(2022-05 - 2024-05)

• Managed daily business administration and front-office operations.
• Coordinated client bookings, invoicing, and customer accounts.
• Maintained financial records and administrative documentation.
• Delivered excellent customer service while building long-term client relationships.
• Assisted with supplier coordination and general office administration.

Regional Programme Facilitator - Nozala Trust - Bryanston

(2019-09 - 2021-09)

• Coordinated regional programmes and administrative operations.
• Managed stakeholder relationships with beneficiaries and partner organisations.
• Prepared programme reports and monitored project performance.
• Coordinated meetings, workshops and logistics.
• Maintained programme documentation and compliance records.

Investment Officer - Small Enterprise Finance Agency (SEFA) - Centurion

(2008-03 - 2015-11)

• Managed a portfolio of funded SME clients throughout the funding lifecycle.
• Conducted financial analysis and credit assessments.
• Evaluated funding applications and prepared recommendations for approval.
• Monitored loan performance and repayment compliance.
• Managed client relationships and provided ongoing portfolio support.
• Prepared management reports and maintained accurate portfolio records.
• Ensured compliance with lending policies and procedures.

Call Centre Agent - Absa - Pretoria

(2005-02 - 2008-02)

• Delivered customer support within a high-volume contact centre.
• Resolved customer queries while consistently meeting service-level standards.
• Maintained accurate customer records and account information.
• Developed strong communication, problem-solving and relationship management skills.

Bachelor of Philosophy (Honours) - Marketing Management - IMM Graduate School (2021)