Tshepiso Nchabeleng

A highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence Seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success.

Account Manager - Protea Metering

(2019-11)

• The importance of the tariff for each building managed needs to be correct as per council
• Ensuring that each building managed is in accordance with signed SLA
• Reconciliation on council accounts to ensure that the client is billed according to their tariff
• Proper Investigation are done on buildings that a under recovering and resolutions are provided
• Requesting quotes for clients' meters to be installed
• Creating and billing invoices monthly
• Ensuring clients are informed of their debts and responding to queries on accounts
• Ensuring clients are billed on the correct tariff and stock IDs as per building
• Ensuring IHS property management properties receive monthly reports timely
• Accounts are updated monthly
• Billing on Metermis systen monthly
• Ensuring and analyzing the correctness of clients' readings
• Ensuring clients' consumption aligns before invoicing
• Providing relevant information when a client requires a prepaid meter application
• Investigate any discrepancies on the clients' readings where necessary
• Handling clients' accounts daily and resolving queries
• Reporting power outages
• Direct contact or meetings with clients

Finance Assistance - NAM and Associates

(2017-01 - 2018-01)

• Assisting in auditing procedures
• invoice matching, payments and reconciliation
• Recording Financial transactions on a spreadsheet
• Capturing data
• Reconciling Bank Statements

Customer support and Credit Controller - Midcity Property Group and Utilities

(2024-01 - 2025-03)

• Reconnecting clients with disconnections
• Assistance and guidance to clients
• Resolve customer queries via phone and email
• Customer service excellence is the priority
• Compiling Reports as per customer Accounts query
• Arrangements of inspections on site with Technicians
• Report power failures
• Administration support of divisions as needed
• Responsibility and assistance to Credit Controllers
• After hours and weekend support services on rotation providing services to the clients
• Attention to detail with high degree of accuracy
• Resolving queries and providing timeous feedback

National Higher certificate - Accountancy - Tshwane University of Technology (2013-01 - 2014-01)

National Diploma - Accounting - Tshwane University of Technology (2014-01 - 2015-01)

Baccalaureus Technologiae - Cost and Management - Tshwane University of Technology (2015-01 - 2016-01)