Portfolio Manager - Senior Claims Handler (Purple Division / VVIP Clients) - Discovery Insure
(2026-01 - 2026-05)
Head Hunted to this role. Managing the claim/s for Discovery's TOP 3 brokers, this included processing their claims from end to end, registering the claim, validating the details pertaining to the claim, in collaboration with the Brokers personal assistant on the below perils of claims.
- Motor vehicle repair claim/s
- Contents claims
- Building claims
- All Risk Claims
- Vitality rewards program / rewards awarding
- Maintaining close contact with the service providers on the repairs / provision of replacement of the insureds claim
- Maintained a 1hour turn around time on email responses from the brokers office, to ensure efficiency in the processing of claims as the broker's office is held at a high standard of service and efficient in service delivery
- As part of the claim process, Post auth is also attended to by following up with the repairs of vehicles with the repairer and service providers dealing with the contents, building and All risk replacement items
- Providing Feedback on claims attended to by close of business on a daily basis for management record keeping
- Managing car hire for claims on vehicle repairs to allow for company cost savings
- Flagging claims which presented RED flags with the investigations team
Post Auth - Claims Handler (Motor Claims) - Discovery Insure
(2025-09 - 2025-12)
Teams restructured - Volunteered to join this team. Managed / handled the post auth claims for 3 motor claims consultants as per allocations split/s, this involved following up on repairs process of Discovery clients vehicle repairs.
- In addition to following up on the repairs, the management of the rental use was managed simultaneously, where if the vehicle is repaired/completed with the service provider, the termination of the rental would be essential to allow for cost savings on the rental use
- This role included constant customer engagement and updates provision of the repairs and rental durations with the insured thus to allow for managing expectations and process duration and cost savings management for the company
- Handling disputes on repairs and service providers invoice enquiries
- Problem solving from complaints raised by insured/s on services rendered by Discovery's service providers which usually would be handled via Email/ Telephone calls to all stakeholders
Senior Claims Negotiator - Discovery Insure
(2023-02 - 2025-09)
Currently handling senior claims negotiating, dealing with total loss vehicle claims both write off and thefts of vehicle.
- Dealing with stakeholders from releasing vehicles from the SAPS pounds after they have been stolen and recovered
- Dealing with total loss of vehicles fully owned and financed vehicles bringing peace to our clients concerns on their vehicle's loss
- Assigning tow operators for tows of damaged vehicle from their residence and or pounds and salvage yards
- Dispatching of rejection letters to claims which have been ruled out to rejections
- Handling rejections on claims and analyzing claims from registration to the outcome of the claims. Whether we are settling same or rejecting the claim
- Handling settlement negotiations with the insured assisting in deciding to proceed with full settlements or buy back options of the salvaged vehicles
Claims Negotiator / Handler : Elite Claims - Old Mutual Insure
(2021-01 - 2022-07)
- Answer telephone and email queries from the brokers, based on updated logs
- Analyse claim and confirm cover
- Draft rejection letter if claim rejected
- Request and analyses policy file and related documentation
- Appoint assessor, if required
- Capture/register claim
- Settle claims within mandate
- Prepare payments file on successful recovery
- Finalize claim as per Old Mutual Insure Standard, Keep brokers informed at all times in terms of progress of claim
