Tshepo Mabona

CCNA-certified IT professional with hands-on experience across server administration, network infrastructure, and end-user support in both public and private sector environments. Skilled at diagnosing and resolving hardware, software, and connectivity issues, deploying and maintaining networked systems, and keeping infrastructure secure and compliant. Known for reliability, clear technical communication, and a proactive approach to preventing recurring issues rather than just resolving tickets.

IT Technician at Tontrac System Analytics (Pty) Ltd (2025-01 – Present)

• Provided on-site and remote support for 30+ end users, resolving hardware, software, and connectivity issues across servers, PCs, and network devices.
• Installed, configured, and maintained CCTV/NVR systems, ensuring continuous uptime and reliable footage retention.
• Performed installs, moves, adds, and changes (IMAC) on servers, PCs, routers, and printers with minimal disruption to end users.
• Maintained optimal performance of network printers, routers, and desktop configurations through proactive monitoring and scheduled maintenance.

IT Support at TechVantage (2024-01 – 2024-12)

• Managed user onboarding and offboarding for 40+ staff, including account setup and access provisioning across Microsoft 365 environments.
• Performed daily server administration, including event log inspection, patching/updates, and backup verification.
• Maintained Wi-Fi infrastructure (Ubiquiti APs/switches) and printers, and deployed new PCs and laptops for incoming staff.
• Supported networking, firewalls, cloud services, and communications systems across the organization, escalating and resolving issues within SLA targets.

IT Intern at Office of the Premier (2017-01 – 2021-12)

• Set up office network infrastructure — ran structured cabling, configured Wi-Fi, and connected 50+ workstations.
• Provided desktop support and maintained a virus-free network environment across the department.
• Created and maintained a full inventory of desktop equipment, supporting audit and asset-tracking requirements.
• Monitored IP telephony and video conferencing systems, and ensured all devices remained updated, secure, and policy-compliant.
• Managed software licensing, user accounts, login credentials, and backup schedules for end users.

Advanced Diploma in Information Resource Management – University of South Africa (2024-01)

National Diploma in Information Technology – Sol Plaatje University (2016-01)