Site Supervisor – Denver (Grindrod) at Maersk SA (Limited) (2024-06 – Present)
Lead the day-to-day operation of a busy multi-client warehouse and depot environment, ensuring safe, efficient and customer-focused operations. Responsible for coordinating inbound and outbound activities, inventory control, customer service, operational planning and continuous improvement while maintaining compliance with company standards and SHEQ requirements.
- Lead daily warehouse and depot operations across receiving, offloading, put-away, storage, replenishment, picking, packing and dispatch.
- Coordinate inbound and outbound container movements to support customer delivery requirements and operational efficiency.
- Plan Labour, equipment and operational resources to maximize productivity and meet customer service level agreements.
- Monitor warehouse capacity, stock flow and operational performance to optimize throughput.
- Manage warehouse associates, team leaders and operational support staff while driving a high-performance culture.
- Develop and implement Standard Operating Procedures (SOPs) to improve operational consistency and compliance.
- Maintain high inventory accuracy through effective stock control and cycle count management.
- Investigate stock discrepancies, identify root causes and implement corrective actions.
- Ensure compliance with SHEQ standards, operational procedures and company policies.
- Build strong customer relationships through proactive communication and effective problem solving.
- Identify and implement cost-saving initiatives, including reducing packaging waste, improving resource utilization and supporting operational budget control.
- Drive Lean Six Sigma initiatives to improve productivity, quality and operational efficiency.
- Successfully managed a fast-paced multi-client warehouse operation while consistently meeting customer expectations.
- Improved operational consistency through the implementation of warehouse SOPs and standardized processes.
- Led continuous improvement initiatives that enhanced productivity, service delivery and operational performance.
- Identified and implemented cost-saving initiatives that reduced operational waste and improved efficiency.
- Strengthened customer relationships through proactive stakeholder engagement and effective issue resolution.
- Completed a Lean Six Sigma Green Belt project focused on improving communication, planning and operational performance.
Operations Manager at Tshipi-Noto Funeral Home (2019-06 – 2024-05)
Managed the daily operations of a multi-branch funeral business, including fleet management, procurement, staff supervision, customer service, operational planning and regulatory compliance. Key achievement on this role has always been precise coordinating and execution of funerals to the highest standard and Compassion for families.
- Establish fair pricing market and employment-related norms
- Discern appropriate contingent on each family's requirements
- Exercise discretion to safeguard distraught clients
- Draft funeral related plans and delegate components thereof
- Ensure adherence to the death-related legislation
- Ensure consultations take place with deceased families
- Ensure files with detailed burial information are opened
- Manage the fleet for the business (family cars)
- Ensure the notice of death is completed within 24 hours
- Ensure death certificates are done and handed back to families for claims
- Ensure timeous communication of removals and deliveries
- Manage grave booking at the municipality for the branch
- Manage all claims for the branch are done and on time
- Manage Insurance sales – target for the branch is met each month
- Manage execution of funeral service with its drivers and fleet
- Stock taking
Night shift Warehouse & Debriefing Manager at Value Logistics Ltd (2019-01 – 2019-05)
- Debrief Manifests – Manage all the manifest for JHB branch are debriefed
- Scanning and Capturing of all POD's – for Billing and invoicing
- Run all WIP reports for transport and debriefing – damages, shortages, lost invoices, pod left at store and vehicles which didn't return in the yard for that day
- Manage reports (KPI)
- Receive & Scan new invoice and stock
- Manage a team of 15 - 11x debriefers, 4x scanners and 1x Supervisor
- Manage stock Levels (failed deliveries (Returns) and new contents)
- Prioritize failed invoices for the next day, to minimize stock levels
- Stock location using freightware
- Manage Reverse Logistics – content damage
- Cleared invoices and damages that have been there for the duration of 2 years
Transport Operations Supervisor at Value Logistics Ltd (2016-06 – 2018-12)
- Plan and route – optimize the routes for the day to produce efficiency on fuel and driving time
- Ensure all vehicles are dispatched by the agreed schedule times – all time deliveries are adhered to, and have enough labour (driver assistance) to do the deliveries
- Ensure delivery manifest details are correct – double check that everything corresponds with the vehicle, load at the back and drivers details with his assistant as per the delivery schedule for the day
- Ensure full Out inspection are done and any faults or damages are reported
- Manage the cost on the Logistics Express division
- Ensure high levels of customer service are offered
- Tracking / monitoring of the vehicle (delivery & collections) throughout the day
- Handle Client queries pertaining delivery
- Supervise the call centre between our Customer, Clients and Drivers
- Ensure the load planned doesn't go over the cubes or capacity a truck can take
- Manage a fleet of 25 – 30 vehicles
- In charge of Drivers and crews +/- 60 heads
- Fleet management – COF up to date, roadworthiness of the fleet
- Manage tyre and costs for fleet
- Ensure all phone-in collections are uplifted within the scheduled time & date
- Administration of driver and assistants(crew) wages
- Freight ware Skills up to standard
- Carry out or handle matters in accordance with the National Bargaining Council
- Reports Driven – KPI reports for transport
- Utilisation driven
- Trackmatic facilitator – custodian of the trackmatic system which was being implemented in the business for shipment tracking purposes and to notify clients and customers by when they should expect their parcels
- Turned around the KPI and achieved 100% delivery without fail when the transport division was on the verge of losing the express side
Debriefing Supervisor at Value Logistics Ltd (2015-02 – 2016-05)
- De-briefing of drivers
- Debriefing of the manifest and invoices – (POD) proof of delivery
- Trip debriefing – debrief the actual trip sheet, compare with what is on the system (trip replay), issues encountered on route and kilometres travelled
Route Controller at Value Logistics Ltd (2014-10 – 2015-01)
- Pre-Briefing – Bring to attention the drivers' urgent tasks on their planned trip and prioritise urgent deliveries
- Dispatching – make sure all the documents are with the driver for delivery, Control a local route
- Tracking deliveries
- Call centre for the drivers
