Internal Compliance Officer
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I am a commercially-minded financial services and operations professional with more than 12 years of experience across banking, financial advisory, compliance, business operations and process improvement. My career has given me a broad understanding of how organisations operate, from client-facing and sales environments through to governance, risk management, regulatory compliance and operational performance.
I currently work across financial services and business operations, with responsibilities spanning FICA and regulatory compliance, practice management, process evaluation, business diagnostics and operational improvement. I have a particular interest in identifying inefficiencies, strengthening controls and turning complex operational problems into practical, sustainable solutions.
My background in banking, combined with qualifications in business, project and programme management, business process redesign and data science, allows me to approach problems from both a commercial and analytical perspective. I am comfortable working with senior management, interpreting regulatory and operational requirements, developing policies and processes, and translating strategy into measurable action.
I value intellectual curiosity, accountability and continuous improvement. I am particularly motivated by environments where I can combine analytical thinking, business understanding and practical execution to improve how an organisation performs.
Diagnostics & Operations Evaluator — Aurik Business Accelerator
August 2023 – Present
Responsible for evaluating businesses across operational, financial and commercial dimensions to identify performance gaps, inefficiencies and opportunities for improvement. Assess business models, processes, financial performance and operational practices to develop practical recommendations that support improved business performance and sustainability. Work closely with business owners and management to understand underlying challenges, evaluate existing practices and translate findings into actionable improvement initiatives.
Internal Compliance Officer — Landmark Financial Services
February 2024 - Current
Responsible for the internal compliance and operational governance environment of a registered financial services provider. Responsibilities include FICA compliance, regulatory monitoring, risk management, policy development, RMCP maintenance, practice management and compliance reporting. Support the organisation in maintaining appropriate regulatory standards while ensuring that compliance requirements are translated into practical business processes.
The role also encompasses paraplanning, sales support, operational oversight and business administration, providing exposure across the full financial advisory value chain. Work with management and representatives to strengthen controls, improve processes, manage regulatory requirements and address operational risks.
Banking & Financial Services Experience
Built a foundation in financial services through experience within major South African banking institutions. Developed practical knowledge of banking operations, client service, financial products, sales processes and the broader financial services environment. This experience established the commercial and operational foundation that has subsequently informed my work in financial advisory, business operations, compliance and process improvement.
Business Advisory & Operations
Across my career, I have worked at the intersection of business performance, operations, compliance and financial services. My experience includes evaluating business processes, identifying operational weaknesses, developing policies and procedures, supporting management decision-making, improving internal controls and assisting organisations in translating strategic objectives into practical operational activities.
This combination of experience allows me to understand both the strategic objectives of an organisation and the operational realities required to achieve them.
Bachelor of Commerce (B.Com) — Banking
University of the Free State | 2010
A comprehensive commerce degree with a specialisation in Banking, providing a strong foundation in financial services, banking operations, economics, business management and financial principles.
Higher Certificate — Project & Programme Management
2020
Focused on the principles and practical application of project and programme management, including planning, implementation, monitoring, stakeholder management and organisational delivery.
Higher Certificate — Business & Information Technology
2020
Developed an interdisciplinary understanding of business processes and information technology, with emphasis on the relationship between technology, business operations and organisational performance.
Process Redesign — NQF Level 7
2021
Advanced study in business process analysis and redesign, with a focus on evaluating existing processes, identifying inefficiencies and designing improved processes aligned with organisational objectives.
