Tshidiso Nkiane

Dedicated and adaptable professional with experience in customer service, warehouse operations, stock control, dispatch, quality assurance, financial services, and Code 14 driving. Skilled in customer support, inventory management, collections, deliveries, communication, administration, and problem-solving. Strong ability to manage enquiries, maintain accurate records, and work effectively under pressure.

Merchandiser - Pick n Pay - Fourways, Gauteng

(2009-05 - 2010-03)

• Processed and priced products to improve customer interest
• Analysed sales performance to identify top-selling products
• Assisted with pricing and packaging adjustments to improve sales performance
• Maintained stock presentation and merchandising standards

Warehouse Picker / Truck Loader / Tallyman (Dispatch) - Imperial Logistics - Alrode, Gauteng

(2010-04 - 2013-10)

• Picked and packed goods efficiently to meet dispatch deadlines
• Recorded and reported missed collections for rescheduling
• Loaded vehicles securely for safe transportation of goods
• Reduced product damage through proper handling and storage procedures
• Maintained dispatch accuracy and stock movement records

Quality Assurance (Cover Direct) - Hollard Insurance - Rosebank, Gauteng

(2013-06 - 2019-05)

• Identified and resolved quality-related issues to improve performance
• Implemented quality assurance procedures and standards
• Refined testing processes and operational procedures
• Ensured compliance with company policies and audit requirements

Branch Consultant – Full Service Financial Services - Hollard Insurance - Maponya Mall, Gauteng

(2019-02 - 2020-04)

• Assisted customers with enquiries and financial service support
• Resolved complaints according to company procedures
• Escalated complex matters to management when required
• Maintained excellent customer satisfaction and service standards
• Handled telephone enquiries professionally
• Provided accurate information and suitable solutions to clients

Stock Assistant / Driver (Code 14) / Collections & Deliveries - Spec Africa / Civil Equip / Tavhara - Midrand, Gauteng

(2023-11)

• Manage stock inventory and maintain accurate stock records
• Receive, unpack, and organise stock deliveries efficiently
• Restock shelves and maintain a clean, organised storage area
• Conduct stock audits and inventory checks
• Operate company vehicles and perform collections and deliveries
• Drive heavy vehicles using a Code 14 licence while adhering to safety regulations
• Ensure safe transportation, loading, and offloading of goods
• Verify delivery documentation and maintain accurate collection and delivery records

Grade 12 (Matric) - Morris Isaacson High School (2007)