Tshireletso Ngwanika

Detail-oriented Medical Administrative Assistant managing patient appointment schedules and coordinating administrative tasks. Executes billing processes and maintains medical records with precision. Committed to enhancing patient communication and delivering excellent service.

Medical Administrative Assistant Admin clerk - Johannesburg, South Africa - Johannesburg, South Africa

(2024-10 - 2024-12)

• Executed billing tasks and ensured that medical orders were placed and tracked
• Maintained a systematic filing and retrieval system for sensitive medical records

Medical Secretary Admin clerk, Secretary - Johannesburg, South Africa - Johannesburg, South Africa

(2020-06 - 2024-03)

• Scheduled, confirmed and re-scheduled appointments using booking system
• Organised information stored in medical charts, reports and documents
• Managed patient appointments, coordinated schedules, and facilitated smooth operations in a busy medical setting
• Prepared correspondence, medical reports, and documents, utilising advanced proficiency in medical terminology
• Conducted patient follow-up via phone and email, improving communication between healthcare providers and patients

Word Hostess Hostess Canpass group Work clerk Hostess - Johannesburg, South Africa - Johannesburg, South Africa

(2007-06 - 2017-08)

• Assisted in the preparation of special dietary meals, paying close attention to detail and specifications
• Delivered exceptional patient service accurately taking and serving meal orders in a hospital setting
• Resolved service-related issues swiftly, maintaining a positive atmosphere in the ward
• Prepared detailed reports on meal service operations, identifying areas for efficiency improvements
• Maintained strict adherence to hygiene and safety protocols to safeguard patient health
• Trained new hostesses in proper service techniques and hospital policies for consistent quality

Grade 12 (Incomplete) - Lamura Jubilee Secondary school (2000-01 - 2000-12) Johannesburg