Tsholo Mocumi

Oversees regional healthcare operations and consultant performance Manages member support, claims, applications, and induction sessions Coordinates events and collaborates with HR, Finance, and Labour

Regional Operations Supervisor - Avoir Corporate Healthcare – Assmang Blackrock - Kuruman, Northern Cape, South Africa

(2024-04)

• Oversees regional healthcare operations and consultant performance
• Manages member support, claims, applications, and induction sessions
• Coordinates events and collaborates with HR, Finance, and Labour
• Delivers training and supports new business efforts Assisting members to complete and submit application forms
• Membership cards request and distribution
• Conducting medical aid induction sessions (New employees)
• Ongoing member education sessions (Presentations)
• Offer support in term of scheduling and organizing events
• Assist and work hand in hand with HR, finance Labour Unions
• Extensive knowledge of the medical aid Billing processes Balanced multiple responsibilities concurrently demonstrating exceptional time management skills
• Championed employee recognition programs to boost morale and incentivize top performance across the organization

Senior Consultant, Advisory Services - Avoir Corporate Healthcare – Assmang Blackrock - Kuruman, Northern Cape, South Africa

(2019-04 - 2024-03)

• Liaised with medical advisors and schemes
• Handled office admin and reporting
• Resolved escalated enquiries and supported billing
• Delivered training and supported logistics
• General office administration, Provide Weekly and monthly Report
• Maintain customer centric focus and good relation
• Investigate, resolve and reply to escalated Enquiries
• Solving Problems from members and Service Providers
• Assisting with Billing for The Mine Client Orientated
• Educating and Training Members about their choice of medical aid
• Assisting with transportation of Stationery to other sites
• Improved client satisfaction by providing strategic guidance and expert advice on business operations
• Company Overview: financial Advisers
• Enhanced company reputation by contributing towards successful project outcomes which resulted in new client referrals
• Evaluated the effectiveness of implemented solutions through ongoing monitoring and reporting, ensuring alignment with client objectives

Client Relations Consultant - Avoir Corporate Healthcare – Assmang Blackrock - Kuruman, Northern Cape, South Africa

(2016-02 - 2019-03)

• Facilitated interdepartmental communication
• Managed member enquiries and induction sessions
• Delivered education and coordinated healthcare events
• Supported billing and client training
• Established effective communication channels between departments to facilitate information sharing and collaboration
• Day-to-day member enquiries (claims, and general enquiries)
• Offer support in terms of scheduling and organizing events Ongoing member education sessions (Presentations)
• Assist and work hand in hand with HR, finance Labour Reps
• Extensive knowledge of the medical aid Billing processes
• Monitor and supervise all the consultants within the region
• Build, strengthen and manage client relationships
• Provide product and process knowledge at appropriate levels designated client through training and information sharing sessions
• Assist and support with new business presentation when required
• Company Overview: financial Advisers
• Assisted in the development of sales materials and presentations showcasing the company's value proposition to potential clients
• Enhanced client satisfaction by addressing and resolving issues promptly and professionally
• Completed opening and closing functions to meet operational needs

National Diploma - Management Assistant - NCR College, Kathu (2014)

Grade 12 National Certificate - Mogomotsi High School (2010)

Certificate - Legal Liability - Prisma Training Solutions, Blackrock Mine

No Degree - Chamber of Mine Safety Officer 1 - Skillful Trading Accredited Training, Johannesburg