Tsholofelo Dube

Detail-oriented and highly organized administrative professional with extensive experience in data capturing, customer service, and clerical support. Adept at managing reports, verifying documentation, and ensuring quality control. Skilled in Microsoft Office Suite, communication, and problem-solving. Seeking to leverage skills in an administrative role.

Data Capturer - Ekurhuleni (EPEP)

(2023-11 - 2024-06)

• Controlled incoming and outgoing documents.
• Issued and applied for licensing processes.
• Managed payment tracking and redirected traffic fines.
• Tracked accident reports and updated filing systems.
• Performed additional administrative duties as assigned.

General Worker - Ekurhuleni (EPEP)

(2022-07 - 2022-12)

• Cleaned the depot and assisted with miscellaneous duties.

General Worker/Cleaner - Ekurhuleni (EPWP)

(2019-03 - 2021-06)

• Maintained cleanliness of allocated sites and completed ad hoc tasks.

Receptionist - Dr. Dube Surgery

(2012-03 - 2012-09)

• Welcomed patients and managed administrative tasks.
• Opened new patient files and updated records.
• Answered calls and confirmed medical fund details.
• Placed orders for stationery, handled emails, and faxing.

Raw Material & Engineering Tool Stores Clerk - Minova RSA

(2006-07 - 2006-12)

• Managed stock orders and inventory control.
• Received, counted, and released stock.

Reports Administrator

• Verify receipt of all client terms and required information before processing reports.
• Review surveyor reports for compliance with internal KPIs.
• Identify necessary revisions and liaise with surveyors to ensure quality standards.
• Issue finalized reports to clients in a timely manner.
• Handle client inquiries via phone and email.
• Serve as an escalation point for client complaints and collaborate with management for resolution.
• Participate in weekly surveyor meetings via Microsoft Teams.
• Improve administrative processes and implement modern systems.
• Research and integrate new surveying tools and software to enhance efficiency.

Senior Certificate - Grade 12 - ThokoThaba (2024-06)

Certificate - Introductory & Intermediate Programme to Grade R (Level 4 & 5) - Northwest University (2016 - 2017)

National Certificate - Chemical Operations (Learnership) - Central Johannesburg College (2009)

Certificate - Introduction to Computers - EWC Germiston College (2007)

Certificate - Call Center (Inbound, Outbound, and Computer) - Corner Stone (2005)

Certificate - Abet Level 4 - Thokoza Adult Centre (2014)