Tsholofelo Matjila

Detail-oriented Sales Representative with 4+ years of experience in the finance industry. Experienced in driving growth, increasing sales, and building customer relationships.

Universal Banker - First National Bank - Rustenburg

(2014-04)

• Developed and implemented new customer service systems and processes, resulting in improved client satisfaction ratings.
• Managed daily operations of a bank branch, including opening and closing procedures, cash management, and customer service.
• Processed customer deposits and withdrawals while ensuring compliance with banking regulations.
• Facilitated customer financial transactions, including loan applications, credit card payments, and foreign currency exchanges.
• Developed and maintained positive relationships with customers, providing excellent customer service at all times.
• Analyzed customer financial needs and recommended appropriate banking products and services.
• Ensured compliance with all banking regulations and laws, including the Bank Secrecy Act.
• Developed and maintained a portfolio of customers, with a focus on cross-selling bank products.
• Performed daily financial reconciliations to ensure accuracy of account balances.
• Assisted customers with technical issues and inquiries, providing quality customer service.

NQF5 CERTIFICATE - Cornerstone financial institute (2013-04 - 2014-04)

Matric - Kebonang Secondary School (2009-01 - 2012-12)