Tsholofelo Mphono

A motivated and dependable professional with extensive hands-on experience in client service, logistics, and account coordination. Known for maintaining strong client relationships and ensuring operational excellence. Dedicated to delivering outstanding customer experiences and representing brands with creativity and professionalism.

Omnichannel Sales Advisor & Sales Assistant - Decathlon Bryanston (Decathlon South Africa Sport (Pty) LTD)

(2025-11 - 2026-01)

• Delivered a unique omnichannel sales experience to drive customer satisfaction and engagement.
• Provided expert product guidance and exceptional service to shoppers to facilitate the sale of sports products.
• Ensured operational excellence by maintaining process efficiency and consistent stock availability.
• Applied core business fundamentals to daily store operations and customer interactions.
• Assisted with floor merchandising and stock management to ensure brand standards were upheld.
• Managed point-of-sale transactions and handled customer inquiries efficiently.

Sales & Account Support - Studioeightyfive

(2019-07 - 2023-11)

• Managed major corporate accounts including SAPU, Telkom, and Gautrain.
• Maintained seamless communication between clients, suppliers, and internal teams.
• Coordinated product deliveries and tracked dispatched goods with partners like Amrod and The Courier Guy.
• Ensured operational support and logistics were handled with high attention to detail.

Artist Management Assistant - OTP Entertainment

(2017-06 - 2019-02)

• Supported operations and logistics for local artists including Mhaw-keys and DJ Gonzalez.
• Handled booking logistics and negotiated performance agreements with major entities like Sony and Trace.
• Represented the brand and artists with creativity and professionalism during negotiations.

Grade 11 - Vela Private School (2013) Eastern Cape

Grade 10 - St Dominics (2012) Free State