Tsholofelo Phele

A highly skilled and reliable Computer Technician and Data Administrator with over 5 years of experience in various technical and customer service roles. Proven ability to troubleshoot, repair, and maintain IT systems while providing efficient data management and customer support. Adept at working in fast-paced environments and committed to continuous learning in the IT field.

Trainee Manager - The Crazy Store

(2016-02)

• Receiving and managing stock deliveries.
• Operating cashier systems and handling customer transactions.
• Organizing and managing stock requests and merchandising.
• Answering customer inquiries via phone.
• Capturing data and managing reports.
• Assisting in store management and day-to-day operations.

Service Desk Agent - MTN SA

(2015-01 - 2015-06)

• Answering and logging calls via the Unicentre Service Desk.
• Creating new user accounts and resetting domain passwords.
• Administering applications such as Helios, Wizard, Eppix, and Challenger.
• Recreating mailbox profiles and managing email accounts.
• Handling ticket management using CA Service Desk Manager.
• Providing remote troubleshooting and support for users.

Data Capturing and Admin - City of Tshwane

(2014-09 - 2015-01)

• Capturing data for administrative purposes.
• Managing files and organizing digital records.
• Writing and preparing reports for departmental use.

Computer Technician (Practicals) - Tshwane North College

(2012-01 - 2012-12)

• Configuring computer systems and hardware.
• Replacing and repairing hardware components.
• Assembling and testing PCs for end users.
• Installing system and application software.
• Troubleshooting computer hardware and software issues.
• Formatting and setting up new computer systems.

National Certificate in System Support Engineering - System Support Engineering - EOH Training Solutions (2014-03 - 2015-03)

Diploma in Information Technology - Information Technology - Richfield Institute

National Certificate (NCV) Level 4 - IT and Computer Science - Tshwane North College (2012 - 2012)

Grade 12 - Bakolobeng High School (2008)