Tsholofelo Sedutla

I have obtained a Bachelor of Laws (LLB) degree at the University of South Africa. I also have a Paralegal certificate from Boston City Campus in Johannesburg. I have obtained 5 distinctions in my law degree and a couple in paralegal certificate. My personal skills are good communication, Flexibility, Competitiveness, Adaptability, Teamwork and IT Literacy. I am an energetic individual who is trustworthy and has no criminal record.

Service Centre Administrative at HIFI CORP (2024-01 – Present)

• Assisting customers to open financial credit (revolving credit or unsecured loan)
• Assisting customers to open laybys
• Working at the tills (Making payments, refund transactions, making sales orders, making web sales orders with different HIFI Corp branches)
• Administrative duties such as organizing and filing and archiving paperwork.
• Petty cash, Gift cards, refund transaction reports, TV License reports, discount reports, layby paperwork, discount refund reports, sales reports are archived Sales orders are archived
• Working at customer care (using the SAP CRM system to capture and book customer's items for repairs)
• Assisting customers with Abacus Insurance claim
• Resolve customer complaints
• Working together with suppliers for damaged stock (DOA- damaged on arrival) and customer repairs stock
• Booking house calls for customer's items
• Working with suppliers to RFC (return for credit)
• Evaluation and assess the products
• Assist customers with opening a cellular contract (either Vodacom, MTN or Telkom)
• Assisting customers to compare and choose the items which will best suit their needs
• House keeping
• Stock Take of all stock
• Merchandize
• Sales

Volunteering in Court Proceedings and Procedures at Johannesburg Magistrates Court (2021-01 – 2021-12)

• Case observation by taking notes, understanding the legal strategies, arguments styles and judicial reasoning
• Assisting with legal research, case law analysis, and preparing case briefs for senior lawyers
• Client interaction assisting with client interviews and case documentations
• Assisting with drafting arbitration briefs, summarizing evidence, and helping to structure arguments
• Witness preparation, organizing document and evidence for hearing

Bachelor of Laws in Law – University of South Africa (2019-01 – 2024-12)

Higher Certificate in Law in Law – University of South Africa (2018-01 – 2018-12)

Paralegal Certificate in Paralegal Studies – Boston City Campus & Business College (2017-01 – 2017-12)