Tshwarelo Lepota

Motivated and customer-focused sales professional with experience in retail sales and customer service. Skilled in assisting customers, achieving sales targets, handling stock, and maintaining positive client relationships. Strong communication and teamwork abilities with a passion for delivering excellent customer experiences.

Sales associate at Sneaker factory (2023-04 – 2025-04)

• Assisted customers with product selection and purchases
• Maintained store cleanliness and visual merchandising standards
• Processed payments and handled cash register duties
• Helped achieve daily and monthly sales targets
• Managed stock replenishment and inventory checks

Sales agent at Bradlows (2025-05 – 2025-12)

• Promoted and sold furniture and household products
• Assisted customers with account applications and sales agreements
• Built strong customer relationships through excellent service
• Handled customer queries and resolved complaints professionally
• Worked towards meeting sales performance goals

Call centre agent at Nova Connect Academy pty Ltd (2026-01 – 2026-06)

• Contacting potential customers by phone (outbound calling)
• Explaining products or services and their benefits
• Identifying customer needs and recommending suitable products
• Generating and qualifying leads
• Closing sales and achieving daily or monthly sales targets
• Accurately capturing customer information and completing sales records
• Providing professional customer service and handling objections

General science studies – Zakheni secondary school (2021)