Tsitso Koena

I am a motivated and adaptable professional with a solid background in sales and customer engagement, demonstrating a keen ability to communicate effectively and inspire interest in a variety of products and services. Possesses a strong foundation in insurance and technical support, underpinned by formal qualifications in both fields, enabling a well-rounded approach to client relations and problem-solving

Sales Consultant/ Academic Advisor - Regenesys Business School

(2025-05)

Role Responsibilities

• Drive sales growth and exceed targets
• Call 150+ customers daily, Build long-term relationships
• Work with a motivated team to expand business
• Send Emails and WhatsApp to reach clients and maintain stable and reliable services
• Build trust and assist to solve any problems

Sales Consultant - 1Life Insurance

(2024-04 - 2025-05)

Inbound and outbound funeral policy sales, based on sms leads and campaigns. Initiate the customer relationship and meet various KPI's. Connect with the customer, conduct needs analysis and propose customer solutions.

Make calls by telephone to allocated customers to develop new relationships or as a first point of contact. Schedule callbacks and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Technical Support - Amenzo Projects Pty Ltd

(2023-01 - 2024-02)

• Diagnosing and troubleshooting Software and hardware problems to ensure systems operate efficiently. (Printing Machines)
• Providing Customer support via phone, email, or chat, and escalating complex issues to higher-level support teams

Financial Advisor - Tuelo Financial Services

(2022-08 - 2022-12)

• Explain the details of a financial plan to clients and provide answers to their inquiries
• Maintain contact with clients to obtain feedback and monitor the progress of clients finances
• Analyze relevant information obtained from clients to determine suitable action plans for meeting clients' financial needs
• Monitor economic and financial trends to ensure they are providing the best advise and responsibilities

Telemarketing Consultant - Clientele Life Assurance Company

(2017-08 - 2018-01)

• Sales calls: Make Outbound calls to potential customers to sell products and services
• Customer Engagement: Use prepared scripts to describe products and persuade customers to make purchases
• Lead Generation: Identify and quality leads through effective communication and relationship-building techniques
• Record keeping: Maintain accurate records of customer interactions, sales, and feedback to improve future calls and strategies
• Follow-Up: Conduct follow-up calls to ensure customer satisfaction and to encourage repeat business

Class of Business (Long-term Insurance) - Milpark Education (2022 - 2022)

Information Technology and Technical Support - ATVANCE Academy (2019 - 2019)

Diploma - Road Transport Management Freight - University of Johannesburg (2017 - 2017)

Introduction to Web & Graphic Design - Boston City Campus and Business School (2013 - 2013)

National Senior Certificate - Lady Grey Arts Academy (2011 - 2011)