Tumelo Thamaga

Motivated and detail-oriented aspiring Cybersecurity Engineer with over 6 years of experience in data handling, compliance-driven environments, and technical support. Currently completing a Diploma in Information Technology (UNISA) and CompTIA Security+ certification. Strong foundational knowledge in cybersecurity principles including security monitoring, access control, vulnerability management, phishing awareness, and endpoint protection.

Experienced in working with sensitive systems, maintaining accurate records, and following strict operational procedures. Proven ability to analyse issues, document findings, and escalate incidents appropriately. Eager to contribute to security operations, incident response, and continuous improvement while building hands-on experience in cybersecurity tools and environments.

Lab Assistant at NHLS Forensic Department (2023-01 – Present)

• Handle sensitive data and ensure strict compliance with security and operational procedures
• Capture and manage data accurately using secure systems
• Support operational workflows and maintain system integrity
• Assist with investigations by ensuring accurate documentation and traceability of records
• Collaborate with internal teams to resolve discrepancies and maintain data quality

Lab Clerk at NHLS (2020-01 – 2023-12)

• Managed high-volume data and administrative processes with strong attention to detail
• Logged, tracked, and resolved queries in line with SOPs (similar to ticket handling)
• Maintained accurate records and ensured compliance with quality standards
• Escalated issues appropriately to ensure timely resolution

Admin Clerk at Lancet Laboratories (2019-01 – 2019-12)

• Logged and tracked customer queries and ensured resolution within timelines
• Maintained accurate documentation and communication between stakeholders
• Supported daily operations in a regulated healthcare environment

Tender Administrator at NOSA PTY LTD (2016-01 – 2019-12)

• Managed documentation, compliance tracking, and reporting
• Ensured adherence to strict regulatory and procedural requirements
• Coordinated with multiple stakeholders to meet deadlines

Service Consultant at Capitec Bank (2012-01 – 2016-12)

• Provided customer support and handled sensitive financial information securely
• Resolved customer issues efficiently and escalated complex cases
• Maintained high levels of accuracy and professionalism under pressure

Call Centre Agent at Vodacom (2009-01 – 2012-12)

• Troubleshot technical and connectivity issues for customers
• Logged calls, tracked issues, and escalated when necessary
• Delivered support in a fast-paced, high-volume environment

Diploma in Information Technology – UNISA