Tumi Mokoena

Certified Fraud Examiner with over 10 years of experience in banking and financial crime investigations. Specializing in lending fraud, digital banking fraud, and card fraud. Strong knowledge of AML/KYC compliance, risk assessment, and fraud detection. Proven ability to investigate complex fraud cases, identify financial crime patterns, and support loss prevention within banking environments.

Fraud & Lending Specialist - Absa

(2019-11)

• Investigate fraud lending across (Savings and Cheque Accounts, Personal Loans, Overdraft, Mortgage loans, Avaf)
• Verify customer information using internal "golden sources"
• Identify fraudulent or tampered identity documents and Fabricated bank statements and Pay slips (1st party and 3rd party fraud)
• Liaise with agent banks for verification of customer details
• Escalate confirmed fraud cases and list on SAFPS

Fraud Investigator – Internet & Card Fraud - Absa

(2017-05 - 2019-10)

• Investigated internet banking fraud and card fraud (lost/stolen and counterfeit cards)
• Analyzed transaction data, Falcon alerts, and banking logs
• Conducted customer interviews to support investigations
• Compiled detailed investigation reports for adjudication
• Processed journals and ensured accurate resolution of cases
• Communicated outcomes to customers

Fraud Hotline Specialist - Absa

(2016-10 - 2017-04)

• Handled inbound fraud-related calls
• Logged and escalated fraud cases
• Suspended internet banking access to prevent losses
• Coordinated fund recovery with agent banks
• Managed SIM swap fraud cases
• Applied and removed account holds

Telephone Banking Consultant - Absa

(2014-03 - 2016-09)

Programme - Forensic and Investigative Auditing - Unisa (2023)

N6 - Business Management - Central Johannesburg College (2011)