Ty Jacobs
Senior Photo Retoucher/Processor
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About
Dynamic professional with over 10 years of diverse experience in administration, customer service, debt collection, and photo processing. Proven track record in providing exceptional administrative support, with a solid foundation in photo processing spanning seven years. Known for strong organizational skills, meticulous attention to detail, and effective communication abilities, thriving in fast-paced environments.
Reliable and adaptable team player dedicated to consistently delivering high-quality results.
Experience
Senior Photo Retoucher/Processor - Niche Communications - Woodstock, Cape Town
(2019-01)
- Importing and organizing images into editing software or internal systems
- Basic photo editing (cropping, straightening, resizing)
- Color correction and exposure adjustments to ensure accurate tones
- Retouching minor imperfections (dust spots, blemishes, background distractions)
- Batch processing large volumes of images efficiently
- File formatting and exporting to required specifications (JPEG, TIFF, PNG, etc.)
- Maintaining consistent style and quality standards across projects
- Renaming and tagging files for proper cataloging and retrieval
- Following brand guidelines or client instructions during editing
- Meeting deadlines in fast-paced production environments
- Maintaining equipment and software updates as needed
Customer Service Advisor - Capita - Maitland, Cape Town
(2018-06 - 2018-12)
- Assisting customers with account queries
- Taking customers payments / Delaying customers payments
- Dealing with escalations
- Attending to customer call backs
- Updating of customers personal information
- Transferring customers to the necessary departments
- Sending/ handling e-mails
Debt Collecting Agent - Truworths Head Office - CBD, Cape Town
(2018-01 - 2017-12)
- Assisting customers with account queries
- Taking customers payments / Delaying customers payments
- Dealing with escalations
- Attending to customer call backs
- Updating of customers personal information
- Transferring customers to the necessary departments
- Sending/ handling e-mails
Admin Clerk - Bidvest Waltons - Woodstock, Cape Town
(2015-01 - 2017-12)
- Assisting customers with setting up debit order
- Advising customers of easy payment methods
- Giving customers correct branch details
- Dealing with customer escalations on a daily
Education
Multimedia & developer associate - Northlink College, Tygerberg Campus (2014-01 - 2014-12)
Grade 8-12 - Parow High School (2007-01 - 2013-12)
