Ty Jacobs

Dynamic professional with over 10 years of diverse experience in administration, customer service, debt collection, and photo processing. Proven track record in providing exceptional administrative support, with a solid foundation in photo processing spanning seven years. Known for strong organizational skills, meticulous attention to detail, and effective communication abilities, thriving in fast-paced environments.

Reliable and adaptable team player dedicated to consistently delivering high-quality results.

Senior Photo Retoucher/Processor - Niche Communications - Woodstock, Cape Town

(2019-01)

• Importing and organizing images into editing software or internal systems
• Basic photo editing (cropping, straightening, resizing)
• Color correction and exposure adjustments to ensure accurate tones
• Retouching minor imperfections (dust spots, blemishes, background distractions)
• Batch processing large volumes of images efficiently
• File formatting and exporting to required specifications (JPEG, TIFF, PNG, etc.)
• Maintaining consistent style and quality standards across projects
• Renaming and tagging files for proper cataloging and retrieval
• Following brand guidelines or client instructions during editing
• Meeting deadlines in fast-paced production environments
• Maintaining equipment and software updates as needed

Customer Service Advisor - Capita - Maitland, Cape Town

(2018-06 - 2018-12)

• Assisting customers with account queries
• Taking customers payments / Delaying customers payments
• Dealing with escalations
• Attending to customer call backs
• Updating of customers personal information
• Transferring customers to the necessary departments
• Sending/ handling e-mails

Debt Collecting Agent - Truworths Head Office - CBD, Cape Town

(2018-01 - 2017-12)

• Assisting customers with account queries
• Taking customers payments / Delaying customers payments
• Dealing with escalations
• Attending to customer call backs
• Updating of customers personal information
• Transferring customers to the necessary departments
• Sending/ handling e-mails

Admin Clerk - Bidvest Waltons - Woodstock, Cape Town

(2015-01 - 2017-12)

• Assisting customers with setting up debit order
• Advising customers of easy payment methods
• Giving customers correct branch details
• Dealing with customer escalations on a daily

Multimedia & developer associate - Northlink College, Tygerberg Campus (2014-01 - 2014-12)

Grade 8-12 - Parow High School (2007-01 - 2013-12)