Tylen Reddy

CompTIA Security+ certified professional with experience working in a 24/7 operational technology environment involving IoT Embedded systems and remote device configurations. Strong foundation in networking and cybersecurity principles, currently developing practical skills in Python for code understanding/analysis and security operations to transition into a dedicated technical cybersecurity role.

Head of Control Room & Global Support Enablement at Titan Secure (2024-01 – Present)

Manage 24/7 operational support for telematics and vehicle security platforms. Provide Tier-3 technical support and coordinate emergency response.

• Manage 24/7 operational support for telematics and vehicle security platforms including diagnostics, escalation, and emergency coordination
• Provide Tier-3 technical support across software platforms, hardware devices, firmware, and backend integrations (IoT Telematics)
• Support global operational expansion through training, documentation, and structured knowledge transfer
• Investigate complex technical incidents affecting customers and coordinate resolution with engineering teams
• Develop operational playbooks, escalation standards, and support frameworks for international rollout
• Exposure to cybersecurity principles including system integrity, access control, incident response coordination, and operational risk mitigation

Technician at Land Rover Jaguar (2023-01 – 2024-12)

Performed electronic diagnostics on luxury vehicles and worked with embedded systems.

• Performed electronic diagnostics on modern vehicle systems
• Worked with embedded control units and networked vehicle systems on high performance luxury vehicles
• Applied structured fault analysis and troubleshooting methodologies
• Operated within manufacturer compliance and safety standards
• Utilized technical documentation and diagnostic software tools while incorporating SOTA

Technician at Toyota (2016-01 – 2023-12)

Performed electronic diagnostics on modern vehicle systems and worked with embedded control units.

• Performed electronic diagnostics on modern vehicle systems
• Worked with embedded control units and networked vehicle systems on high performance luxury vehicles
• Applied structured fault analysis and troubleshooting methodologies
• Operated within manufacturer compliance and safety standards
• Utilized technical documentation and diagnostic software tools while incorporating SOTA

Higher Certificate in Information Systems Cyber Security – Eduvos (2024-01 – 2026-12)

Certificate in Engineering and Related Design – Ekhuruleni West College (2013-01 – 2015-12)

High School Diploma – Alberton High