Customer Collections Advisor at Sigma Connected (2026-03 – Present)
- Assist customers in maintaining their accounts and keeping payments up to date.
- Negotiate and arrange suitable payment plans based on customers' financial circumstances.
- Process customer payments and update account information accurately.
- Provide professional customer service while handling payment-related queries.
- Work with customers to find practical solutions for overdue accounts.
- Maintain compliance with company policies and collection procedures.
- Achieve departmental performance and customer service targets.
Outbound Call Centre Agent at Teleperformance SA (2025-09 – 2026-01)
- Worked on the Verizon campaign.
- Sold phones, WiFi, phone plans and insurance for a phone.
- Handled inbound calls with American customers.
Call Centre Agent at Concentrix (2025-04 – 2025-09)
- Provide exceptional customer service and soft sales.
- Assist customers with tracking home deliveries and in-store deliveries.
- Help customers with purchases on the online app when unable to do it themselves.
- Handle complaints and ensure customer satisfaction.
Customer Service and Sales Agent at Capita (2024-11 – 2025-02)
- Level 1 customer service advisor and sales advisor.
- Assisted clients with home insurance and add additional cover.
- Supported colleagues with sales pitching and acted as a sales coach.
Customer Service Agent at Teleperformance (2024-04 – 2024-08)
- Assisted customers with online banking.
- Edited customer information.
- Tracked payments.
Customer Service Agent at E2L Service (2023-03 – 2023-12)
- Assisted customers with car insurance.
- Edited details and updated information.
- Booked vehicle cover for driving abroad.
- Changed vehicles on insurance policies.
- Provided temporary vehicle cover.
- Took escalations and added/removed temporary or permanent drivers.
Tele Investor Advisor at Tele Performers (Pty) Ltd (2022-07 – 2022-09)
- Investment advisor for stocks and ETFs.
Sales Agent at Sail Direct Marketing (2022-04 – 2022-06)
- Worked with clients and addressed their needs.
- Handled client complaints and provided solutions.
- Gained sales experience and worked under a team leader.
Assistant Photographer at West Buys Photography Pty Ltd (2015-12 – 2019-08)
- Assisted with studio and location photography sessions and events.
- Learned on the job through hands-on experience and mentoring.
- Able to handle the camera independently and conduct shots.
