Financial Advisor at Sanlam (2025-09 – 2026-01)
- Delivered tailored financial solutions aligned with client goals and strengthened long-term relationships.
- Conducted detailed financial needs analysis and developed personalized financial plans.
- Advised clients on investments, retirement planning and risk cover options.
- Maintained compliance with financial regulations and company policies.
Senior Customer Services Associate at CDW (2023-06 – 2025-08)
- Led daily team operations and ensured SLA adherence and consistent service delivery.
- Acted as escalation point for complex and high-priority customer issues and resolved cases efficiently and professionally.
- Coached team members through one-on-one sessions and improved performance, communication and case quality.
- Analyzed performance data to identify trends and drive process improvements.
- Collaborated with cross-functional teams to improve workflow efficiency and customer experience.
- Managed workload distribution and supported team performance for a 5-agent service team in a high-volume environment.
- Supported an international client base across Australia, Hong Kong, Ireland, the Netherlands, Singapore, the United Kingdom and the Middle East.
Forensic Analyst at The Foschini Group (2022-10 – 2023-05)
- Identified and prevented fraudulent activity through proactive transaction monitoring.
- Investigated high-risk cases and verified customer information within SLA targets.
- Engaged customers to resolve suspicious activity and prevent financial loss.
- Compiled detailed reports to support internal investigations.
- Maintained strict confidentiality when handling sensitive customer data.
Customer Service Advisor at The Foschini Group (2021-07 – 2022-09)
- Delivered multi-channel support across voice, email and chat while meeting SLA targets.
- Resolved customer queries and complaints with a strong focus on first-time resolution.
- Managed secure account updates and verification processes.
- Maintained accurate case records to support effective case management.
Administrator at LW Painting Contractors (2017-01 – 2021-02)
- Managed daily administrative operations across multiple projects and teams.
- Prepared invoices, quotations, purchase orders and job documentation.
- Coordinated schedules, site visits and project timelines.
- Maintained client communication and improved satisfaction and repeat business.
Customer Service Representative at Webhelp SA (2016-09 – 2017-01)
- Resolved customer queries via live chat in a high-volume environment.
- Maintained accurate records of interactions and resolutions.
- Supported internal teams to ensure efficient issue resolution.
Senior Customer Service Advisor at Capita SA (2015-10 – 2016-09)
- Managed high volumes of customer interactions while maintaining service quality.
- Handled escalations using a calm, structured and solution-focused approach.
- Consistently met performance and quality targets.
