Administrator - Stylewise Cosmix Retail Shop
(2018-01-01 - 2020-08-30)
- Answer phone calls and emails.
- Performing general bookkeeping.
- Handling incoming and outgoing office correspondence.
- Maintaining files and records.
- Planning meetings and taking detailed minutes.
Administrator - Nompumalanga Special School
(2021-11-01 - 2022-08-31)
- Greeting parents, Learners and visitors professionally.
- Answer phone calls and responding to emails.
- Managing the reception area and directing visitors to the correct offices or classrooms.
- Providing support within educational organization.
- Scheduling appointments and meetings.
- Scan and print out documents.
- Administrative duties as requested.
Call Center agent - Eqigate Call center
(2024-01-15 - 2025-12-31)
- Answer incoming customer calls professionally.
- Assist customers with questions, complaints, or requests.
- Provide information about products and services.
- Resolve customer issues quickly and effectively.
- Make outbound calls when required.
- Capture and update customer information on the system.
- Handle customer accounts, orders, or payments.
- Maintain accurate records of all customer interactions.
- Follow company procedures and call scripts.
- Meet daily targets and performance standards.
- Deliver excellent customer service at all times.
- Respond to emails or chats where required.
- Build positive relationships with customers through effective communication.
