Ursula Naidoo

Motivated and professional internal sales leader with extensive experience in team management, customer relationship handling, and strategic sales operations. Strong track record in sales coordination, administration, and financial support roles. A proactive problem-solver with a passion for continuous improvement, team development, and client satisfaction.

Internal Sales Team Leader at Testo South Africa (2022-09 – Present)

• Lead and motivate a team to exceed sales targets and performance goals.
• Conduct coaching, training, performance reviews, and team meetings.
• Develop and implement sales strategies to drive business growth.
• Monitor sales metrics and prepare management reports.
• Collaborate with marketing and product teams to align sales efforts.
• Ensure CRM accuracy and customer satisfaction.
• Handle escalated client queries, complaints, and relationship building.
• Oversee recruitment and onboarding of new sales staff.

Sales Coordinator & Customer Support at Liquid Concepts (2022-04 – 2022-08)

• Captured and tracked customer orders using LCBI.
• Supported 4–6 sales representatives, monitored performance via Repsly.
• Processed leads and assisted with new client onboarding.
• Managed walk-in clients, switchboard, returns, and upliftments.

Internal Sales Clerk at Rely Precision Castings / Rely Intracast (2019-06 – 2022-02)

• Captured daily orders, managed pricing, part specs, and acknowledgements.
• Liaised with planning, handled sales documentation, and monthly reporting.

Receptionist at Rely Precision Castings / Rely Intracast (2017-03 – 2019-05)

• Managed reception, created job cards, recorded attendance, and processed payroll.
• Handled GRNs, POs, and assisted with debtors and creditors.

Bookkeeper at MDM Plastic Technology (2016-11 – 2017-02)

• Oversaw salaries, VAT reports, budgeting, invoicing, and stock management.

Junior Bookkeeper (Part-Time) at BP Leeuwpoort (2012 – 2016)

• Processed accounts and wages; managed till slips and general bookkeeping.

Administrative Assistant (Part-Time) at BAU Architects (2015 – 2015)

• Data capturing, reception duties, filing, and annual reporting on NPO activities.

Part-Time Assistant at Walro Flex (2006 – 2015)

• Assisted with data capturing, job cards, filing, and general admin.

Higher National Certificate in Business Management – CTI Education Group (Eduvos Campus) (2014)

Pre-Degree in Accounting – Midrand Graduate Institute (Eduvos Campus) (2013)

Grade 12 – Hoërskool Marais Viljoen High School (2011)