Uthmaan Harnaker

My name is Uthmaan Harnaker I am 32 years of age. I currently reside in Florida, Roodepoort, Johannesburg. I have 8 years of call centre experience for a UK based online shopping company. I am fluent in both verbal and written communication skills in English and can speak and understand Afrikaans. I have experience working on 3 billing systems (GoodX, Health bridge and SAP). I have moderate Microsoft skills. I have strong experience as a medical receptionist.

Customer Service Agent at Serco (2012-03 – 2019-03)

Maintained detailed records of customer interactions and transactions to support date driven decision making. Handled escalated customer complaints with patience and professionalism, ensuring a positive resolution. Processed online payments and managed order tracking to facilitate timely delivery. Managed high volumes of inbound and outbound customer call, providing support and information with a courteous and professional manner.

Medical receptionist ( ENT Practice ) at Dr A Khan (2019-05 – 2023-06)

Coordinated hospital admission processes ensuring all required documentation was accurately completed. Managed front desk operations including greeting patients and visitors. Assisted with authorisations for hospital admission.

Medical receptionist ( Joint GP Medical practice/ Head office) at Health-Worx (2023-06 – 2024-10)

Scheduled and organised appointment for multiple doctors, optimising the daily workflow and reducing patient wait time. Managed the front desk, greeting patients and visitors. Maintained and updated patient records with a high degree of accuracy. Handled incoming calls and enquiries.

Co – owner of a snacking company at Paaper house (2024-01 – Present)

MATRICULATED – IQRA ACADEMY, CAPE TOWN (2011-01 – 2011-12)