Call Center Agent
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Enthusiastic and results-driven professional with proven 3+ years experience in high-volume outbound calling, lead generation, appointment setting, and CRM-based call logging. Strong background in business-to-business communication, objection handling, and script adherence. Professional, articulate telephone manner with excellent English proficiency and solid corporate remote-work discipline. Adequate knowledge in Psychology and human interactions.
Led high-volume candidate sourcing operations for UK educational institutions, solving talent shortages by building and maintaining qualified candidate pipelines. Managed 60+ inbound and outbound calls daily, sourced and placed qualified educators, conducted structured interviews, reduced placement turnaround time, and delivered consistent B2B communication.
Generated new business through cold calling and relationship development. Managed full sales cycle including pitching, negotiation, and closing. Secured SOHO and managed service deals generating recurring SLA revenue.
Handled 50+ calls and 30+ emails daily while maintaining service quality. Resolved complaints through structured problem-solving and empathetic communication. Solved tickets and logged all customer interactions accurately via Zendesk CRM. Improved customer retention through professional communication.
Conducted supervised psychometric assessments in line with HPCSA guidelines. Scored, interpreted, and compiled structured psychological assessment reports. Delivered psychoeducational feedback sessions under supervision. Maintained strict ethical standards, confidentiality, and professional documentation.
HPCSA Registered Student Psychometrist (PMTS 0019763)
Focus: Psychological Assessment, Research Methodology, Mental Health
Majored in Psychology with complementary coursework in Human Resources
