RECEPTIONIST - Lumar Foods
(2025-11)
- Manage front desk operations and welcome visitors and suppliers professionally.
- Operate switchboard, answer and direct incoming calls and enquiries.
- Sort and distribute invoices to relevant invoice numbers for processing.
- Handle deliveries Logsheets, correspondence, and general office administration.
- Perform filing, data capturing, and maintained organized records.
- Supporting daily office operations and ensure a professional reception environment.
Customer Service Advocate - EXL SA
(2024-07 - 2025-10)
I was tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). My responsibilities included (CRM SYSTEM) Humana Health Care Policy :-
- Upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage.
- Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial.
- Adherence to company policies and procedures is paramount to ensure operational efficiency.
- Responsible for managing both inbound and outbound calls, as well as other correspondence related to claims.
- Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of the position, aiming for timely resolution of customer concerns.
- Responsible for researching and resolving payment issues.
- Post payments to the proper accounts and perform required transactions to complete mail order prescriptions.
- Additionally, I was expected to fulfill any other essential functions as directed by the supervisor.
Customer Service Represantantive - Webhelp
(2021-09 - 2022-03)
- Answer incoming calls & make outbound calls where necessary.
- Raise and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Research required information using available resources.
- Document all call information according to standard operating procedures.
- Follow up on customer where necessary.
- Tackle other duties assigned.
Customer Service Representantive - British Gas/Capita
(2020-02 - 2021-10)
Customer Service to UK customers :-
- Answer incoming calls & make outbound calls when necessary.
- Raise and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Research required information using available resources.
- Document all calls information according to standard operating Procedures.
- Follow up on customer calls where necessary.
- Tackle other duties assigned to.
Customer Service Representantive - Timu Technologies
(2019-01 - 2019-08)
Call Centre Agent Duties
- Made outbound calls to all seekers listed and inform them about opportunities at hand matching their profiles we kept on our system.
- Escalate issues to supervisors.
- Provide service information to seekers.
- Document all call information according to standard operating procedures.
- Follow up customer calls where necessary.
- Complete call logs and reports.
- Tackle other duties as assigned
Waiter - Urbantonic Events Company
(2016-10)
- Serve beverages and food to clients
- Set up Tables, Chairs and do décor
- Break down all set up, rap or fold and load it to trucks
Manager Assistent - Fusion Youth And Community Dev
(2011-01)
Fusion has been committed to supporting, mentoring and encouraging young people to step beyond what they know of themselves, to discover their full potential and find their purpose in life. Above all, our commitment is to see communities transformed into places where young people can thrive physically, emotionally and spiritually Key Roles
- Team leader
- Supervisor Second in command when Director is unavailable
- Planner of Daytrips,
- Festivals and Facilitation during the events
