Vanessa Masher

Proficient in appointment scheduling and emergency response, ensuring seamless operations within clinical environments. Demonstrates exceptional skills in workplace inspections, verbal and written communication, and administrative tasks. Committed to delivering excellent patient care through empathetic communication and efficient multitasking.

Medical

Receptionist committed to delivering exceptional patient experiences. Detail-oriented Medical Receptionist skilled in medical record management and electronic health systems.

Medical Receptionist - Nelmed Medicross - mbombela, South-Africa

(2023-08)

• Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
• Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
• Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
• Addressed patient queries in person and via telephone, providing timely and accurate information.
• Kept reception area tidy and clean throughout day, retaining organised and friendly look.
• Handled confidential patient information with discretion, adhering to data protection regulations.
• Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
• Processed patient payments for consultations and treatments, maintaining accurate financial records.
• Treated patients from different backgrounds with respect.
• Gave timely notice of patient arrival to keep appointments running smoothly and on time.
• Followed data confidentiality measures to secure healthcare user information.
• Trained new reception staff, imparting knowledge of clinic procedures and customer service excellence.

Occupational Health Technician - CCSA (Occupational Health South-Africa) - mbombela, South-Africa

(2022-07 - 2023-06)

• Assessed complaints concerning workplace health and safety, conducting site visits to evaluate conditions.
• Prepared detailed reports on inspection findings, outlining recommendations for corrective actions.
• Investigated complaints regarding noise, air, and water pollution, taking appropriate enforcement action.
• Monitored workplace environments for potential health hazards, recommending preventive measures.
• Conducted health surveillance and medical screening to maintain employee health standards in the workplace.