Vanessa Murugan

Dedicated Optical Practice Manager with 22 years in healthcare administration, team leadership, and customer service. Skilled in operations management, scheduling, financial oversight, and digital communication. Adept at problem-solving, staff training, and adapting to new technologies. Bringing expertise in healthcare administration and financial processes to remote administrative and customer support positions.

Optical Practice Manager - MFA Mahomed - Durban, South Africa

(1994-01 - 2016-12)

Directed daily operations of a busy optical practice, managing staff and patient services.

• Oversaw scheduling, appointments, and workflow to ensure efficiency
• Implemented systems to improve customer satisfaction and operational performance
• Managed financial reporting, medical aid billing, stock control, and compliance with healthcare regulations
• Trained and supervised staff, fostering a culture of professionalism and care

Matric (1991-01 - 1991-12)

Optical Assistance