Vash Nair

I am a people-focused professional with over 15 years' experience across learning and development, project management, talent growth, employee engagement and coaching for performance. I specialise in creating environments where individuals and teams can thrive, whether through structured training programmes, talent development initiatives, or employee experience strategies. I have led end-to-end training delivery and LMS administration, improving client engagement and learning outcomes.

As an operations manager, I consistently drove performance and morale, exceeding sales and service targets through coaching for success and development. I have also managed business improvement projects using Lean and project management methodologies, delivering sustainable efficiency gains. In addition, I have designed and implemented employee and client engagement strategies that build lasting relationships and deliver measurable results.

Senior Project Coordinator at FranklinCovey South Africa (2019-01 – Present)

End-to-end project management and learning platform administration for client training projects

• Directed the full lifecycle of client training projects, from scoping and scheduling to delivery and post-programme evaluation, ensuring objectives were met on time and within scope
• Oversaw the Learning Management System (LMS), driving engagement, producing data-driven insights, and aligning reporting with client success metrics
• Partnered with senior stakeholders to build strong relationships, ensuring seamless programme delivery, high satisfaction, and repeat business
• Acted as the central liaison between facilitators, clients, and internal teams, ensuring alignment, issue resolution, and an exceptional learner experience
• Monitored programme effectiveness, identified opportunities for improvement, and implemented solutions that enhanced client outcomes and learner engagement

Family and Personal Development Focus at Career Sabbatical (2013-05 – 2017-12)

Took time to focus on parenting and family, building resilience, empathy, and organisational dexterity

• Focused on parenting and family management
• Built resilience, empathy, and organisational dexterity while managing a household
• Returned to corporate environment with renewed energy, strengthened people-centric approach, and deeper appreciation for leadership, time management, and strategic problem-solving

Business Improvement Specialist at Telkom SOC Ltd (2012-06 – 2013-04)

Led cross-functional teams through improvement initiatives using Lean and project management methodologies

• Led diverse teams through improvement initiatives, securing alignment, buy-in, and commitment to sustainable outcomes
• Mentored employees on Lean principles, strengthening internal expertise and embedding a culture of continuous improvement
• Built and maintained collaborative relationships with stakeholders, ensuring improvement projects aligned with employee and customer needs
• Directed and developed high-performing teams of 12–30 employees, setting clear performance standards and coaching individuals to achieve and exceed sales and service targets
• Designed and implemented training, coaching, and performance development programmes, fostering a culture of accountability, growth, and continuous learning
• Monitored KPIs, conducted performance reviews, and drove process improvements to ensure operational efficiency and service excellence
• Enhanced morale and workplace culture by promoting recognition, empowerment, and well-being, contributing to consistently surpassing 100% of organisational targets
• Applied Lean and project management methodologies to streamline operations and deliver measurable efficiency gains

Call Centre Operations Manager at Telkom SOC Ltd (2007-02 – 2012-05)

Managed call centre operations and team performance

Inbound Call Center Agent & Sales Campaign Champion at Telkom SOC Ltd (1998-04 – 2007-01)

Inbound call centre operations and sales

Receptionist at Store-em (1997-12 – 1998-03)

Receptionist duties

Bachelor of Arts in Communication Science – UNISA

Level 5 Diploma in Teaching English as a Foreign Language – The TEFL Academy (2024-01 – 2024-12)

Online Diploma in Project Management – Alison (2024-01 – 2024-12)

Matric – Springs Secondary School (1997-12)

Career Diploma – Academy of Learning (1999-12)

A+ – Academy of Learning (2000-12)