Vathiswa Thyokela

Results-driven Housekeeping Professional with 15+ years of experience in luxury hotels, resorts, and high-volume hospitality environments, specializing in Guest Room Operations, Public Area Cleaning, and Housekeeping Team Leadership. Proven ability to maintain exceptional housekeeping, sanitation, infection control, and hospitality cleanliness standards within demanding operational environments. Experienced in delivering personalized guest service, supporting deep-cleaning projects, high-occupancy operations, and maintaining safe, clean, and welcoming environments for guests and teammates.

Recognized for operational efficiency, attention to detail, strong productivity, and commitment to exceeding guest satisfaction standards in multicultural hospitality environments.

Housekeeping Room Attendant - Boschendal Wine Estate (Bertha Retreat) - Western Cape

(2020-12 - 2022-08)

• Ensured cleanliness and orderliness in guest rooms following established hotel standards.
• Managed laundry operations, maintaining high standards of hygiene and presentation.
• Trained new staff on cleaning protocols and operational procedures for consistency.
• Collaborated with team members to optimize room turnover efficiency during peak periods.
• Implemented quality control measures to enhance overall guest satisfaction ratings.
• Conducted inventory assessments for cleaning supplies, ensuring adequate stock levels maintained.
• Addressed guest requests promptly, enhancing service delivery and experience.

Housekeeping Room Attendant - Misty Hills Country Hotel and Conference Centre and Spa - Muldersdrift, South Africa

(2009-09 - 2018-12)

• Serviced an average of 16–20 guest rooms daily while consistently maintaining luxury hospitality cleanliness and sanitation standards.
• Performed full room servicing including bed making, bathroom sanitization, vacuuming, dusting, mopping, and replenishment of guest amenities.
• Achieved consistent inspection-ready room presentation through strong attention to detail and adherence to housekeeping procedures.
• Delivered professional and personalized guest service, contributing to positive guest experiences and repeat guest satisfaction.
• Assisted during high-occupancy periods and deep-cleaning projects, ensuring timely room turnover and operational readiness.
• Identified and reported maintenance defects, minimizing delays in room availability and enhancing guest comfort.
• Maintained proper handling and storage of cleaning chemicals and equipment in compliance with occupational health and safety procedures.
• Coordinated with laundry operations to maintain linen availability and support uninterrupted housekeeping operations.
• Supported infection prevention and sanitation measures by maintaining strict hygiene procedures in all assigned guest areas.

Housekeeping Public Area Attendant - Misty Hills Country Hotel Conference Centre and Spa - Muldersdrift, South Africa

(2005-01 - 2009-08)

• Maintained cleanliness and presentation standards across multiple high-traffic public areas including lobbies, corridors, elevators, lounges, and restrooms.
• Cleaned and sanitized public restrooms multiple times per shift to ensure continuous hygiene and guest satisfaction standards.
• Performed floor care operations including vacuuming, machine scrubbing, buffing, polishing, and carpet spot cleaning.
• Supported special events, conferences, and operational functions by preparing and maintaining guest public spaces efficiently.
• Assisted in maintaining a safe environment by promptly reporting maintenance defects, spill hazards, and safety concerns.
• Managed waste disposal and sanitation procedures in accordance with environmental and health regulations.
• Replenished guest supplies, paper products, soaps, sanitizers, and amenities to maintain uninterrupted guest convenience.
• Operated housekeeping equipment and cleaning chemicals safely while maintaining compliance with workplace safety standards.
• Contributed to positive guest experiences by responding promptly and professionally to guest requests and inquiries.

Grade 12 Matric - Sisonke High School (2000-11)