Veli Mtshali

I am a very hardworking individual, an extrovert and people's person. I am a very ambitious, determined and focused, with a lot of understanding and an exceptional team player very versatile and never cracks under pressure. My work experience has taught me a lot about myself and other people as well but what I have always taken with me is the fact that we need to be kind to people even when they are not forthcoming to us

Financial Salary Advisor - Old Mutual

(2024-06)

Offering insurance planning, developing personalized financial plans and providing financial planning clients while working remotely, often from a home and office.

Customer Care Representative - DashBpo - Randburg

• Take inbound calls for a Golf now campaign when when customers are calling to book golfing sessions at golf course, and also assist when they are experiencing technical issues with our website.
• I would log tech – tickets and resolve them, and I would also sometimes call customers to check if they are still willing to do business with us.

Retail Manager - Totalsport - johannesburg, South Africa

• Resolved complaints on products, company issues and customer service to keep business operational.
• Designed innovative marketing and sales promotions to increase traffic, profits and customer loyalty.
• Created positive working environments by offering support and guidance to staff.
• Interacted with customers to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints.
• Attended events to promote products and used community-related projects to raise awareness of business offerings.
• Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues.

Retail Sales Associate - Totalsports - johannesburg, South Africa

• Resolved customer queries using active listening and problem-solving skills.
• Used downtime to clean store floor, rearrange product displays and restock shelves.

Retail Sales Associate - sportscene - johannesburg, South Africa

Certificate of Higher Education Matric - Mana High School (2014)