WORK EXPERIENCE
1.
MOST RECENT
COMPANY NAME : Raubex PTY Ltd
TYPE OF COMPANY : Mining and Roads - I was in the cellphone department/GSM
CITY / TOWN : Bloemfontein
PERIOD OF EMPLOYMENT : 22 May 2023 To 17 February2025
POSITION HELD : IT Admin assistant
REMUNERATION : R 17280.00pm
DUTIES AND RESPONSIBILITIES
- Vodacom and MTN New Contracts.
- Contract Renewals.
- Sim Swops.
- Airtime and Data Top up.
- Email call logging and handling.
- Managing cell phone deliveries between Vodacom to Raubex companies.
- Getting authorization on companies letter heads and communicating with companies through Raubex to Vodcom and MTN.
- Daily system updates of user information and profiles on the Vodacom systems.
- We had 24 Companies with +- 1800 Vodacom and MTN users.
- Internal Calendar updates with Birthdays/ Leave/Standby etc.
- The creation of Birthday cards for IT personnel on Microsoft PowerPoint.
- Communication with IT department within Teams App.
- Doing Stock Take on a monthly basis of all GSM stock in the safe.
REASON FOR LEAVING:
Retrenched
2.
COMPANY NAME : BCX
TYPE OF COMPANY : Fuel Industry
CITY / TOWN : Bloemfontein
PERIOD OF EMPLOYMENT : 24 September 2015 To 20 May 2023
POSITION HELD : Call Centre Agent
DUTIES AND RESPONSIBILITIES
- Answering incoming calls
- Logging of incidents as reported by the customer.
- Managing incidents and transferring of calls to relevant Support groups/agents.
- Managing time keeping.
- Managing standby - company operated 24/7, 365.
- Managing onsite support when a customer follows up on their call where a tech has to attend onsite.
- Organizing and managing our shift list.
- Between sites we arranged two or more parties to attend to an issue to get a resolve.
- Know company rules, policies and procedures.
- Worked with an SLA - Service Level Agreement, and to keep within those times.
- Email call logging and shipping to relevant support parties in office or onsite in the field.
- Call management for 3 rd parties and following up and provide feedback to managers and
Team Leaders.
- Company Software registrations.
- Complimentary Call backs where we followed up on the service provided to all fuel customers and sites.
- Provided training to new employees.
- Always making sure that we provide customer excellence
REASON FOR LEAVING:
Better opportunity at Raubex PTY Ltd
3.
COMPANY NAME : MTN Cell & Satellite
TYPE OF COMPANY : Cell phone industry
CITY / TOWN : Bloemfontein
PERIOD OF EMPLOYMENT : 2009 To 2013
POSITION HELD : Store Manager
DUTIES AND RESPONSIBILITIES
- Managing of the store - Employees and stock. Also working front line with customers.
- MTN New Contracts.
- Contract Renewals.
- Sim Swops.
- Airtime and Data Top up.
- Daily system updates of user information and profiles on the MTN systems.
- Internal Stock Takes
- Cash ups
- Site audits
- Managing staff and providing training where needed.
- Motivating of staff.
- Organizing and schedule meetings.
- Always making sure that we provide customer excellence.
REASON FOR LEAVING :
Better growth opportunity at BCX
- Before MTN, I worked at CEB Maintenance as a Call Center Agent.
CEB later became part of BCX. BCX bought CEB and Telkom.
This was in the period of 2013 - 2015.
