Veronica Bester

I would be the perfect fit for the position as I have the relevant experience.

Great organizational skills, working well in a team or on my own.

I am a very positive person, always working with a “can do” attitude. Always trying to motivate my collegues in a positive way.

Contact me at any time. I am available to start immediately.

WORK EXPERIENCE

1.

MOST RECENT

COMPANY NAME : Raubex PTY Ltd

TYPE OF COMPANY : Mining and Roads - I was in the cellphone department/GSM

CITY / TOWN : Bloemfontein

PERIOD OF EMPLOYMENT : 22 May 2023 To 17 February2025

POSITION HELD : IT Admin assistant

REMUNERATION : R 17280.00pm

DUTIES AND RESPONSIBILITIES

• Vodacom and MTN New Contracts.
• Contract Renewals.
• Sim Swops.
• Airtime and Data Top up.
• Email call logging and handling.
• Managing cell phone deliveries between Vodacom to Raubex companies.
• Getting authorization on companies letter heads and communicating with companies through Raubex to Vodcom and MTN.
• Daily system updates of user information and profiles on the Vodacom systems.
• We had 24 Companies with +- 1800 Vodacom and MTN users.
• Internal Calendar updates with Birthdays/ Leave/Standby etc.
• The creation of Birthday cards for IT personnel on Microsoft PowerPoint.
• Communication with IT department within Teams App.
• Doing Stock Take on a monthly basis of all GSM stock in the safe.

REASON FOR LEAVING:

Retrenched

2.

COMPANY NAME : BCX

TYPE OF COMPANY : Fuel Industry

CITY / TOWN : Bloemfontein

PERIOD OF EMPLOYMENT : 24 September 2015 To 20 May 2023

POSITION HELD : Call Centre Agent

DUTIES AND RESPONSIBILITIES

• Answering incoming calls
• Logging of incidents as reported by the customer.
• Managing incidents and transferring of calls to relevant Support groups/agents.
• Managing time keeping.
• Managing standby - company operated 24/7, 365.
• Managing onsite support when a customer follows up on their call where a tech has to attend onsite.
• Organizing and managing our shift list.
• Between sites we arranged two or more parties to attend to an issue to get a resolve.
• Know company rules, policies and procedures.
• Worked with an SLA - Service Level Agreement, and to keep within those times.
• Email call logging and shipping to relevant support parties in office or onsite in the field.
• Call management for 3 rd parties and following up and provide feedback to managers and

Team Leaders.

• Company Software registrations.
• Complimentary Call backs where we followed up on the service provided to all fuel customers and sites.
• Provided training to new employees.
• Always making sure that we provide customer excellence

REASON FOR LEAVING:

Better opportunity at Raubex PTY Ltd

3.

COMPANY NAME : MTN Cell & Satellite

TYPE OF COMPANY : Cell phone industry

CITY / TOWN : Bloemfontein

PERIOD OF EMPLOYMENT : 2009 To 2013

POSITION HELD : Store Manager

DUTIES AND RESPONSIBILITIES

• Managing of the store - Employees and stock. Also working front line with customers.
• MTN New Contracts.
• Contract Renewals.
• Sim Swops.
• Airtime and Data Top up.
• Daily system updates of user information and profiles on the MTN systems.
• Internal Stock Takes
• Cash ups
• Site audits
• Managing staff and providing training where needed.
• Motivating of staff.
• Organizing and schedule meetings.
• Always making sure that we provide customer excellence.

REASON FOR LEAVING :

Better growth opportunity at BCX

• Before MTN, I worked at CEB Maintenance as a Call Center Agent.

CEB later became part of BCX. BCX bought CEB and Telkom.

This was in the period of 2013 - 2015.

I have completed Matric in 2008