Veshanka Naidoo

Managing the front desk calls and customer queries ensuring that all is handled professionally Repairs, phone contracts, general information about services provided Products and services, various outlets

Customer Care/Reception - VODAWORLD

(1997-01 - 1998-12)

• Managing the front desk calls and customer queries ensuring that all is handled professionally
• Repairs, phone contracts, general information about services provided
• Products and services, various outlets
• Receptionist at Top Management at Vodaworld and the Mall various stores
• Working with Vodaworld Centre Management, for any events held at Vodaworld, the dome or at the premises

Technical Administrator - TELKOM INTERCONNECT ARCADIA

(1998-01 - 2000-12)

• Processing of RFQ order in the time frame, Orders, Planning, Site planning, Costing, quotes, Completion Activation
• Data capturing of information, plans, Job spec, RFO certifications
• Liaising with Vodacom Transmission Engineering
• Processing of orders per Region for various projects, for coverage
• Monthly billing for projects
• Data capturing, Site information, verifying coordinates, locations
• Weekly reporting
• Site plans and planning information
• Completion certificates for billing and Activation of sites
• Communicating effectively with Suppliers

Technical Admin Officer - VODACOM

(2000-01 - 2006-12)

Telkom Lease 2000 to 2006 Position Technical Admin Officer

• Processing of RFQ orders on Tx Manager VL numbers, Projects, Ordering Process GSM network
• BSC-BTS, MSC-BSC, BTS-BSS, PSTN, coverage All regions countrywide
• Database, processing of quotations, Updating, capturing the site information, Planning information, Completions, Reporting
• Upgrade Projects SLA, billing costs
• Processing Universal Mobile Telecommunication Services (UMTS Projects)
• Processing High Speed downlink Packet Access (HSDPA) projects
• Data integrity, for all reporting and management on sites and roll out projects
• All Projects 2G/3G/4G/5G, Ordering of New sites, Relocation of Sites, cutbacks of sites, upgrades and downgrades SLA for capacity, verification of coordinates and site information addresses and locations, Capacity projects, Name Changes
• Budgets on TX Manager, weekly stats and monthly reporting on Relocations, cutbacks, sites ordered per week, Monthly, Projects
• Budgets on Oracle, Invoicing, Receipting, Monthly reporting, Managing Budgets Allocated for Telkom Projects, accurately
• Managing System upgrades SLA, updating changes and information, data integrity maintaining accurate records
• Creating of Purchase orders per site & creation of Vendors
• To ensure that orders are processed within the time frame, activated, and contracts align to company policies

Fibre Project Leader - VODACOM - All Regions

(2007-01 - 2014-12)

Responsible for all Fibre Orders - All Regions

• Processing of Fibre Orders via web portal, requests captured on TX Link/Manager accurately within the contact time frame, according to contracts, specifications
• Managing mailbox and daily orders, request and queries, various suppliers
• Processing Planning Documentation technical information, As builds, Updating of Planning route information, VCW, Splicing, All Fibre information, Cable information onto TX Manager, data capturing
• Liaising with Various stakeholders, all fibre contractors, for Fibre orders specifications and for monthly billing
• Liaising with Dark Fibre Africa orders, invoicing, MCT civil build, planning, Finance Managers

National Longhaul Projects Manager - VODACOM - Countrywide

(2007-01 - 2014-12)

• Processing of quotations for Fibre projects, purchase orders
• Managing budgets, effectively, accurately, for the various Fibre projects per region
• Capturing and processing of Vendors on Oracle financial for Projects effectively and efficiently with accuracy, Registering companies for Projects
• Providing Feedback timeously on processing, duration of approval process, 2 days
• Reporting for the NLD, tracking on various projects and costing
• Budgeting for NLD, accurately, managing budgets allocated for the projects or roll out for the year across regions
• Various Suppliers, Saab Grintek, Plessey, Neotel, Ericsson, Siemens, Huawei
• Liaising Various Project Managers, Managers and Transmission Specialists, Finance department, Planning department, Working closely with all Suppliers
• Billing, Weekly reporting and Monthly invoicing for payments

Microwave Links Specialist - VODACOM - All Regions

(2000-01 - 2014-12)

Microwave orders Tx Link, Tx Management, Quotations, Completions, Liaising with ICASA

• Reporting, billing, invoicing, Activation

Networks – Service Activation Manager - DARK FIBRE AFRICA

• Processing of AFA Sites, Aggregation Sites, CRM systems and Telflow
• Processing of Circuit Numbers for CPU installations
• Processing of Site Plan, Diagrams, Routing
• Daily budget Reports, updating of information
• Processing of Aggregation Sites
• Updating of completion documentation
• Working on Planet Operation with the Operation team for Activation and Completion of sites
• Reporting budgets from Excel report and System stats, Activations of completed work
• Liaising with the Service Delivery Managers
• Liaising with the Installation Specialists
• Assisted sales reports data information on CRM Bandwidth/VLAN/ENNI/Port Information
• Completion certificate, Handover documents

Matriculation - Himalaya Secondary (1991-01 - 1995-12)

Diploma - Travel and Tourism - BIRNAM BUSINESS COLLEGE (1996-01 - 1996-12)

Certificate - Telephone and Reception Skills - ROSEBANK COLLEGE

Programme - Project Management PPM - UNIVERSITY OF PRETORIA

Certificate - Project Management Principals and Techniques - CRANEFIELD COLLEGE

Certificate - Principles of Professional Project Administration - FACULTY TRAINING INSTITUTE