Victonia Nkwe

Organised and proactive administration and operations professional with experience in team leadership, office administration, customer service, staff coordination, reporting and operational support. Skilled in managing multiple priorities, following up on outstanding tasks, maintaining accurate records and supporting management with daily operations. Seeking to contribute my strong organisational, communication and problem-solving skills as an Office Administration Manager.

Teamleader - Hahn collections

(2021-11)

• Coordinate and supervise the daily activities of a team, ensuring work is allocated and completed according to operational requirements.
• Monitor staff attendance, performance, productivity and daily work activities.
• Follow up on outstanding tasks and ensure issues are addressed and escalated where necessary.
• Prepare and maintain daily, weekly and monthly performance reports for management.
• Capture and maintain accurate operational information using systems including SAP CRM, Google Sheets and internal platforms.
• Monitor team KPIs, targets and productivity, identifying performance gaps and implementing corrective actions.
• Provide coaching, guidance and ongoing support to team members to improve performance and service delivery.
• Handle customer and operational queries, investigate issues and escalate complex matters to management.
• Participate in management meetings and provide updates on team performance, operational challenges and outstanding matters.
• Ensure employees follow company policies, procedures and required administrative processes.
• Coordinate with other departments to resolve operational issues and ensure smooth workflow.
• Maintain accurate records, trackers and documentation relating to team activities and performance.
• Take ownership of day-to-day operational challenges and ensure matters are followed through to resolution.

Administrator - Selamodi secondary school

(2020-02 - 2021-10)

• Provided general administrative support to ensure the smooth day-to-day functioning of the school office.
• Captured, updated and maintained accurate records and administrative information.
• Managed filing, documentation and record-keeping in an organised and confidential manner.
• Assisted with correspondence, communication and responding to administrative queries.
• Coordinated and followed up on administrative requests to ensure tasks were completed on time.
• Prepared documents, reports and information required by management.
• Assisted staff, learners, parents and other stakeholders with queries in a professional manner.
• Maintained accurate registers, records and supporting documentation.
• Assisted with the coordination of daily office activities and ensured administrative processes were followed.
• Worked with different departments and staff members to resolve administrative issues.
• Managed multiple administrative priorities while maintaining accuracy and attention to detail.
• Supported management with general office administration and information when required.

Diploma - human resource management - Damelin (2019)

Matric - Selamodi secondary school (2014)